Logistics Coordinator

Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.

POSITION SUMMARY

The Logistics Coordinator is an entry-level position within the Logistics Management team, which is a subset of Cryoport’s Customer Service department. This Logistics Coordinator is responsible for the monitoring and management of in-transit shipment exceptions which includes: Monitoring of the exceptions queue, following the exception handling procedures to address the issues, notification of related parties, and escalation to other members of the Logistics Management and Client Care teams of any potential causes for concern. In addition, the LC is responsible for assisting the Logistics Management team with special projects and miscellaneous tasks as needed, as well as answering the 24/7/365 Logistics helpline to address or redirect calls.

PRIMARY RESPONSIBILITIES (include but are not limited to)

• Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications

• Escalating exceptions internally to Client Care Analyst and externally to clients

• Answering and routing client and carrier communications internally

• External communications to carriers and clients throughout a shipment

• Following up with written and verbal communication

• Managing inbound calls and redirecting to appropriate parties, when needed

• Creating and approving of orders in Cryoport’s web portal

• Booking shipments domestically and internationally with couriers

General

• Interaction with internal departments such as: client care, quote desk, quality assurance, and accounting.

• Administrative tasks relating but not limited to data entry.

• Readiness to assume other duties as assigned, including up to Client Care Analyst duties.

• Willingness to work afterhours and/or weekend shifts.

COMPETENCIES & PERSONAL ATTRIBUTES

• Results driven, attention to detail, process-oriented.

• Ability to meet deadlines consistently

• Ability to listen, understand and evaluate logistical issues.

• Strong communication skills, both verbal and written

• Proven record of initiative and dedication to meeting the expectations and requirements of clients.

• Demonstrated ability to take initiative and find innovative ways of delivering solutions.

• Ability to develop professional, supportive relationships with clients, vendors and internal employees.

• Willingness to continually embrace personal and professional development.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 2+ years of general logistics management & customer service preferred

• High school diploma or GED required.

• Must be proficient in Microsoft Office, including Outlook.