Key Facts

Remote From:

Full time

English

Hard Skills

Learning Management Systems Law Practice Management Case Management Systems Escalation Management Customer Complaint Resolution Economic Sanctions Compliance Management Good Documentation Practices Training Analysis Remediation Systems Process Improvement Court Experience Online Communication Operational Efficiency

Other Skills

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Computer Literacy
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Non-Verbal Communication
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Planning
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Adaptability
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Multitasking
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Time Management
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Teamwork
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Customer Service

ABC Legal Services

Legal Services

About ABC Legal Services

ABC Legal is the nation’s leading service of process and court filing company and is the official process server to the U.S. Department of Justice. Docketly is a subsidiary of ABC Legal, providing appearance counsel on a digital, custom-built platform that smoothly integrates with our applications and services. ABC Legal’s applications are cloud-based and compatible for use on desktop, browser, and smartphones. Our solutions and digital approach ensure process server partners, law firm customers, and their clients save valuable time and resources when serving legal notices safely and with maximum compliance, control, and transparency. ABC Legal is based in Seattle, WA, with more than 2,000 process servers throughout the U.S., as well as internationally in more than 75 countries. To learn more about ABC Legal, our solutions, and subsidiary company Docketly, visit www.abclegal.com.

Company type: SME

Industry: Legal Services

Founded: 2018

Company size: 201 - 500

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Job description

About ABC Legal Services:

ABC Legal Services is proud to be the nation's leading service of process and court filing company. Docketly is a subsidiary of ABC Legal Services, providing appearance counsel, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up and be able to pick up multiple job duties quickly, and efficiently. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

Job Overview:

The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class. This position is remote but located in the Arkansas.

Key Responsibilities: 

Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
Investigates inquiries regarding hearing report results, attorney performance and attorney history
Manages various performance widgets to ensure timely resolution of compliance tasks
Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
Monitor Learning Management System for attorneys
Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
Follows good customer service standards in all aspects of the job
Identifies and suggests ideas for improving system and processes
Attends weekly team meetings. Prepares and participates as appropriate
Attorney training regarding our platform
Performs other duties as assigned

Qualifications: 

Ability to plan, multi-task and manage time effectively
Must have excellent verbal and written communication skills
Solid computer skills

Preferred

AI Experience
Legal Experience

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!