Key Facts

Remote From:

Idaho (USA)

Full time

Mid-level (2-5 years)

English

Hard Skills

Other Skills

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Microsoft Excel
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Microsoft PowerPoint
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Training And Development
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Microsoft Word
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Collaboration
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Leadership
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Analytical Skills
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Organizational Skills
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Team Building
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Verbal Communication Skills
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Problem Solving

WebMD

Information Technology & Services

About WebMD

Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: Help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. Make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. Enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.

Company type: Large

Industry: Information Technology & Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Description

Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary:

By joining Medscape Education, the leading provider of online medical education for clinicians (medscape.org), you will work with talented team members across multiple departments to create print or digital educational materials. If you are looking for a career that provides you the opportunity to combine your natural organizational skills, process improvement expertise, and project management abilities with your communication and analytical skills, this position will provide that for initiatives that truly make an impact on physicians, nurses, and other healthcare providers and, thus, the lives of those around you.

Responsibilities:

This role will be responsible for:

Leading the operationalization of development processes to ensure smooth workflow and optimal efficiency
Managing development change requests, including intake, evaluation, and coordination with stakeholders
Working with leadership to prioritize development requests based on business needs, resource availability, and strategic alignment
Conducting root cause analyses on process breakdowns and developing corrective action plans
Leading product and process operationalization initiatives to ensure seamless implementation
Supporting the development and implementation of change management plans to support operational change and transitions
Designing and delivering training for product and process rollouts to ensure user adoption
Leading new product or process pilot projects from conception through evaluation
Collaborating with cross-functional teams to document processes and best practices
Supporting Content Ops Leadership in developing metrics and dashboards to monitor operational performance

Requirements:

Bachelor's degree specializing in business, project management, industrial engineering, or equivalent combination of education and experience required; Master's degree preferred
Project Management Professional (PMP) certification preferred
Experience working with various Project Management methodologies, including waterfall, agile, scrum, etc
Experience with process improvement methodologies including Six Sigma, LEAN, Kaizen, or similar frameworks
Thorough understanding of project management techniques, methodologies, and tools
3 years directly related work experience (preferably in medical publishing, CME environment, or internet technologies)
3+ years' experience managing projects with demonstrated success in process improvement
Excellent computer skills that include working remotely on shared networks and cloud-based systems, and a high degree of proficiency using G-Suite (Gmail, Google Drive) and Microsoft Office suite required (Word, PowerPoint, Excel)
Experience with web-based data and document sharing sites and authoring tools (SharePoint Online, ReadCube, Tableau) a plus
Experience with web-based project management tools (such as Workfront) required
Excellent communication (verbal and written) and team-building skills