Key Facts

Remote From:

Anywhere

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Other Skills

•
Customer Service
•
Training And Development
•
Decision Making
•
Communication
•
Time Management
•
Teamwork
•
Detail Oriented
•
Problem Solving

EMSAR - Equipment Management Service and Repair

Medical Device

About EMSAR - Equipment Management Service and Repair

EMSAR – Equipment Management, Service, and Repair – is an award-winning independent service organization dedicated to improving healthcare by providing high quality, reliable, on-time services.EMSAR proudly boasts ISO 13485 Certification and offers consistent nationwide coverage. Our Technicians and staff have local knowledge to address individualized needs, while being supported by the full backing of EMSAR resources. EMSAR provides services to medical equipment manufacturers, distributors, acute and non-acute healthcare facilities, EMS agencies, and animal health organizations. Over 5,000 clients depend on EMSAR, we have built our reputation through accountability, consistency, and innovation.EMSAR services include a full range of asset management, compliance documentation, biomedical maintenance, corrective action, repair, and installation services.The equipment you depend on depends on EMSAR.

Company type: SME

Industry: Medical Device

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

Headquartered in Wilmington, Ohio, EMSAR is a fast-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life-Science, Self-Service/Kiosk, and Security space. EMSAR’s customer-centric model enables us to customize and deliver the highest quality solutions to our blue-chip and emerging client base. EMSAR’s portfolio of services includes:

On-site technical field support, including maintenance & repair
FDA field change orders (“recalls”)
Bench repair and remanufacturing
Installation
Call center
Contract manufacturing and logistics
FDA compliance and validation
Project management
Training and education

What you’ll be up to:

We are looking to add a team member who is passionate about making EMSAR’s world better. The Project Coordinator is responsible for solving practical problems and deal with a variety of variables in situations for internal and external customers. This position could possibly be remote outside the Austin area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:

Provide exceptional customer service to our internal and external customers by providing predictive and proactive action to support ongoing business needs.
Increasing ability to provide account direction and make informed decisions with guidance from manager.
Increasing ability to work independently.
Assist with tracking and measuring EMSAR performance in relation to contractual obligations and internal expectations.
Assist with ensuring risks and stakeholder views are managed, documented and initiatives are progressing.
Documenting, following up and following through on important actions and tasks as assigned
Participate in Client “playbook” development and updates for Accounts and Service Offerings with the help and guidance from Senior Program Coordinator III.
As applicable, assist with field resource planning to support Client/Account needs
Assist in quoting services or projects with existing assigned clients
Additional responsibilities as requested by leadership