Manager, Revenue Cycle Management

Specialty Dental Brands (SDB) is a leading dental service organization focused on partnering with the best doctors with a proven record of accomplishment of patient care and community involvement. We provide proven operational support, technology, and overall practice management across a nation-wide network of leading class pediatric dentistry, orthodontics, and oral surgery platforms. We are looking for a talented and highly motivated individual who has a natural desire to improve and build new processes and thrive in a start-up culture and rapidly growing business.

Manager, Revenue Cycle Management are primarily responsible for supporting RCM functions of the front and back office through training, education, analyzing collections, resolving non-payables special projects, handling inquiries for complex revenue cycle issues, front office auditing, clearing house management, and assistance on any special projects assigned.

Job Type:

• Full-Time
• Hybrid (after onboarding period)
• May require up to 50-75% Travel depending on the need of the practice or region.
• Based in the region you will directly support.

Responsibilities:

• RCM Manager will be responsible for the team in which they work with. Organizing the support of the RCM Specialists that report to them and the regions they support.
• RCM Manager will be responsible for assigning projects to the RCM Specialists that report to them.
• RCM Manager will be responsible for the assigned region's net revenue percentage to ensure the practices increase revenue and decrease RCM errors.
• RCM processes, policies, and compliance items are followed by working with the Regional Directors and RCM Director.
• SME for the Revenue Cycle process and communicate, educate, and train front and back-office RCM processes.
• SME knowledge of billing, coding, and productivity auditing
• SME knowledge of payer processing and payer policies, Medicaid, and Dental Payers, sometimes medical payers.
• Possesses the ability to work in a constantly changing environment, good judgment skills, and capable of making decisions with attention to detail.
• Must have excellent organizational skills and ability to prioritize and coordinate workload with high proficiency and accuracy.
• Must have excellent analytical and problem-solving skills.
• Maintains strict confidentiality of patient’s medical records and adherence to all HIPAA and ACHC policies and regulations.
• Must be extremely accurate with attention to details, policies, and procedures.
• SME knowledge of billing, coding, and productivity auditing
• Ability to report trending data and identify areas of RCM opportunities.
• Must develop and update multiple Action Plans and produce positive revenue outcomes.
• Must be agile to move from project to project at a quick pass or be able to change gears quickly.
• Meet established production and quality standards as set by Specialty Dental Brands
• Excellent and accurate calculator and computer skills. Including the ability to use Microsoft Excel, Microsoft Word, E-Mail. Excel and Data will be a major function of the job; therefore, you must be able to work with Excel functions and pivot tables.
• Performs special projects and other duties as assigned.
• Immediate to High-level knowledge of medical and dental billing rules, such as coordination of benefits, modifiers, Medicare, and Medicaid, and understanding EOBs.
• Strong oral, written, and interpersonal communication skills
• Strong time management and organizational skills
• Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to adapt to and train on multiple PM systems.
• Ability to communicate with diverse personalities discreetly, maturely, and professionally.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Ability to work easily and cooperatively with other departments.
• Ability to work independently and follow through on tasks without direct supervision.
• Ability to work well under pressure in a flexible, diplomatic, and expeditious manner.
• Ability to work with all levels of teams, Entry-level to Sr. Leadership

Organizational Alignment:

• Reports to: RCM Director
• Other Key Relationships: General Manager, VP of Revenue Cycle, RD for region providing suppor

• High School Diploma or GED
• At least five (5) years in the healthcare or dental RCM functions.
• At least five (5) years in billing and claims resolution
• At least five (5) years of dental front office RCM functions
• Preferred: CPB (Certified Professional Biller), CMB (Certified Medical Biller), CDC (Certified Dental Coder), CDBS (Certified Dental Billing Specialist). Must be willing to obtain certification if asked.