Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Hardware Support Program Development Sales Management Electronic Hardware Servant Leadership Developing Training Materials Merchandise Maintenance Demonstration Skills Process Engineering Materials Testing Support Engineering Sales Management Equipment Specification Development Customer Relationship Management Study Skills Training Analysis

Other Skills

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Knowledge Transfer
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Decision Making
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Communication
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Teamwork
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Problem Solving

Roles & Responsibilities

BS degree or equivalent experience
4–7 years of experience or equivalent relevant experience
Experience performing on-site installation, servicing and repair of complex equipment and systems
Self-directed with minimal direct supervision

Requirements:

Deliver after-sales service to top strategic customers, including on-site installation, servicing and repair of complex equipment; serve as primary on-site escalation contact and factory liaison.
Ensure operational quality of system equipment and instruct customers in operation and maintenance.
Coordinate training materials and manuals and transfer knowledge to customers; act as primary contact for on-site escalations with the global Nordson customer team.
Install, service, modify and optimize equipment to minimize downtime and maximize utilization; drive application success and technical solutions for existing and new applications; coordinate activities with Sales as part of the Customer Team.

Nordson Corporation

Machinery

About Nordson Corporation

Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization.

Company type: Large

Industry: Machinery

Founded: 2018

Company size: 5001 - 10000

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Job description

Nordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Strategic Support Account Engineer is a key member of the Electronics Solutions Americas Team. Focused on the Top Customers of the company, the SASE is responsible for supporting both pre-sales and post-sales activities on strategic accounts including customer demonstrations, material evaluation, on-site installation, servicing and repair of complex equipment and systems for all products and markets. The SASE is a service leader, working on problems of diverse scope where analysis of data requires evaluation of identifiable factors, specifically with regards to equipment improvement. Also, acts as the primary contact for on-site escalations and is the primary liaison to the factory. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Essential Job Duties and Responsibilities

Focused on Top Strategic customers to deliver a best-in-class after-sale service experience
Responsible for performing on-site installation, servicing and repair of complex equipment and systems
Checks out and approves operational quality of system equipment
Instructs customers in the operation and maintenance of the system
Assigned to specific customer accounts as the primary liaison between the customer and the factory engineering
Self-directed, requiring minimal direct supervision
Devises new approaches to problems encountered
Participates in customers’ various equipment improvements teams, ramp teams, equipment down escalation meetings, safety meetings, management reviews, bill of material audits and other focused meetings
Provide and coordinate support for technical issues, transfer knowledge to customer, primary contact for on-site escalations.
Support improvement of equipment and applications development at Strategic Account to meet customer process requirements.
Support equipment installation, service, and repair, modify, and optimize of equipment (hardware and software) to minimize down time and maximize utilization.
Serves as company liaison coordinating all training materials and manuals are available and meet agreed upon requirements
Coordinate specific strategic customer application and service requirements and implementations with global Nordson customer team as needed
Drive application success and technical solutions on existing and new applications
Coordinate activities and information with Sales as a participant in the Customer Team
Other duties may be assigned as required

Education and Experience Requirements

Requires a BS degree or equivalent experience plus 4 – 7 years of experience or equivalent relevant experience.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to talk or hear, frequently required to stand, walk, sit, use hands and fine finger manipulation, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds with assistance. The employee is frequently exposed to moving mechanical parts, and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions. The noise level is usually moderate cubicle environment or moderate to noisy manufacturing environment.

Travel Required

Minimal

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Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Electronics Solutions

Nordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

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