Manager, CMF Professional Education

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

About Orthopaedics
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson MedTech is hiring a Manager, CMF Professional Education, based in West Chester, PA or Raynham, MA, with remote options possible.

Overview:
The Manager, Professional Education - Craniomaxillofacial is responsible to execute regional, and national programs aligned with the CMF strategy within North America.  These programs will be inclusive of Customer Education Visits, Preceptorships, Hands-on Labs, and Courses.  This individual will collaborate and align with Marketing, and Sales on key procedure, portfolio and solution strategies including budgets, facility and faculty needs.  In addition, he/she will help to support key CMF society meetings.  This individual will be responsible for consistency in delivery and high-quality education experience for learners, and will ensure compliance to all legal, regulatory and HCC policies to include Advamed, Pharma, ACCME and other global legal and regulatory bodies. 
 
Job Responsibilities: 
•    Lead, shape, and deliver national and regional programs, executing 40-50 events domestically per year
·       Cultivate strong relationships with regional stakeholders, including faculty, HCP customers, Regional Managers, sales consultants, clinical education specialists, facilities personnel, and third-party vendors. 
·       Follow all company safety policies and other safety precautions within work area. Promote safety to all associates that enter work area. Follow Health Care Compliance guidelines as well as follow operating room training and safety standards per year.
·       Acquire and translate customer insights to the broader organization as it relates to unmet needs and future educational and product offerings. 
·       Maintain CMF clinical and disease state knowledge to create effective and accurate learning solutions for Professional Education. Understand the applicability of competing products to the treatment of diseases and medical conditions. 
·       Understand and utilize existing and new technology to effectively reach multiple stakeholders to engage and reinforce key learning concepts throughout the Education Continuum; optimize the technology application for the most effective and efficient approach. 
·       Actively use and support efficiency, spend optimization and other productivity initiatives. 
 
Qualifications:
•    A minimum of a Bachelor’s Degree is required
•    A minimum 4 years of relevant experience is required
•    A minimum of 2 years of experience in Medical Device Education, Sales, and/or Marketing or equivalent surgeon customer facing experience is preferred
•    CMF procedural knowledge and experience is preferred 
•    Strong influence management and communication skills are required
•    Excellent written and verbal communication skills are required
•    Demonstrated ability to develop internal and external networks is required
•    Experience and ability to learn variety of proprietary registration, quality, and efficiency related tools
•    This position will be remote and will require up to 50% domestic travel, primarily on weekends.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone Orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.  
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:

 

 

Preferred Skills:

Business Development, Customer-Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Performance Measurement, Problem Management, Process Improvements, Technical Credibility

 

 

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits