Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

JIRA JIRA System Modification Program/Extended (SMP/E) System Optimization Mass Customization Customer Requirements Analysis Good Documentation Practices Screen Design Technical Solution Design Process Management

Other Skills

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Mentorship
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Knowledge Transfer
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Collaboration
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Communication

Connection

About Connection

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, healthcare, and education markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. Additionally, we deliver global procurement solutions through our network of 500 suppliers in 174 countries. Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” our goal is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments. Our Values Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect. Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers. Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation. Integrity: We are honest and direct in all of our dealings. Honor above all else!

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

Connection has a fantastic opportunity through our Technical Staffing division for a Jira Administrator. This is a contract position working remote with benefits. This role will focus on optimizing Jira environments, supporting project management teams, and building scalable workflows and automations. The ideal candidate is hands-on, collaborative, and able to transfer knowledge effectively to internal teams.

Must be a U.S. Citizen. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities:

Administer and optimize Jira Cloud environments, including configurations and ongoing system enhancements
Design and implement Jira automations to streamline workflows and improve team efficiency
Create and customize Jira projects, including issue types, workflows, permission schemes, and screen configurations
Partner closely with Project Management teams to gather requirements and deliver tailored Jira solutions
Troubleshoot system issues and provide ongoing support to Jira users
Document configurations, processes, and best practices
Cross-train internal team members (Merlin Lab employees) on implemented solutions and system usage

Qualifications:

5+ years of experience as a Jira Administrator
Strong expertise in Jira Cloud, including automations and advanced customizations
Proven experience with project setup and configuration (workflows, schemes, permissions, issue types, etc.)
Ability to collaborate with PM teams and translate business needs into technical solutions
Excellent communication and documentation skills
Experience training or mentoring end users and internal teams
Must be a U.S. Citizen