Key Facts

Remote From:

Anywhere

Category: Operations Manager

Full time

Mid-level (2-5 years)

English

Hard Skills

Payment Systems Strategic Decision Making Distribution Strategies Merchant Services Competitive Intelligence Reward Management Operational Efficiency Gap Analysis Wire Transfer Anomaly Detection +15 more

Other Skills

•
People Management
•
Adaptability
•
Analytical Skills

Roles & Responsibilities

5+ years of experience in platform operations; crypto/Web3 experience strongly preferred
Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China)
Experience at major exchanges
Strong analytical skills with data-driven decision-making; ability to adapt operational strategy based on market and competitive changes

Requirements:

Develop and execute regional P2P market expansion plans, monitor regulatory changes, and adapt strategies to competition and market shifts
Design and optimize merchant onboarding, segmentation, and incentive structures; maintain engagement to ensure liquidity depth and competitive spreads
Collaborate with Product and Engineering to improve P2P transaction workflows, provide feedback on product gaps and regional user behavior, and enhance end-to-end operations
Monitor core P2P KPIs, conduct data analysis to identify growth bottlenecks and risks, and track competitor strategies to inform responses

OKX

Financial Services

About OKX

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected. To learn more about OKX, download our app or visit: www.okx.com UK users follow: https://www.linkedin.com/company/okxuk/ Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG

Company type: Large

Industry: Financial Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

Role Overview

We are seeking an experienced Overseas Operations Manager (P2P) to drive strategic growth and operational excellence across key overseas markets.

This role requires deep understanding of P2P market mechanics, merchant ecosystem dynamics, regional payment infrastructures, and competitive positioning. The ideal candidate has hands-on experience operating P2P markets at leading exchanges (e.g., Binance, Bybit, Bitget) and can independently formulate expansion strategies while delivering measurable growth outcomes.

Key Responsibilities

Market Expansion & Growth Strategy

Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth
Monitor regional regulatory developments and assess their impact on P2P business models
Continuously adjust market strategy based on competitive landscape and market shifts

P2P Merchant & Ecosystem Management

Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures
Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness
Improve completion rate, trading efficiency, and dispute resolution performance
Develop structured management frameworks for regional merchant operations

Operational Optimization & Cross-Functional Collaboration

Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design
Provide structured feedback on product gaps, user pain points, and regional behavioral differences
Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling

Data Monitoring & Competitive Intelligence

Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate)
Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns
Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses

Requirements

5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China)
Experience at major exchanges
Strong understanding of:
- P2P liquidity dynamics and spread formation
- Regional payment systems (bank transfers, local e-wallets, alternative rails)
Proven ability to adapt operational strategy based on market and competitive changes
Strong analytical skills with data-driven decision-making capability
Excellent cross-functional collaboration skills
Fluent in English; Chinese or other regional languages are a plus

Preferred Qualifications

Experience managing regional teams, community contributors, or local operators
Strong understanding of overseas P2P fraud patterns and payment risks
Ability to independently articulate structural differences between regional P2P markets

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

#LI-AZ1 #LI-ONSITE

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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