Field Quality Manager

Astro Pak is seeking a Field Quality Manager to lead and elevate quality initiatives across our Field Division. This role is responsible for developing, implementing, and sustaining a robust Quality Management System (QMS) that ensures compliance, consistency, and operational excellence across multiple locations. Partnering closely with senior leadership, the Field Quality Manager plays a critical role in strengthening our commitment to quality and customer satisfaction.

In this role, you’ll drive continuous improvement efforts and foster collaboration across teams to enhance performance and reliability across the organization. Your work will directly impact the consistency of our services and the trust we build with our customers. This is an ideal opportunity for a quality professional who thrives in dynamic environments and brings strong experience in Quality Assurance, ISO systems, and cross-functional collaboration.

This role reports directly to our VP, EHS&R & Field Quality and will work remotely with up to 30% travel to various sites.

What You’ll Do:

• Partner with senior leadership to develop, implement, and sustain a Field Quality Management System that standardizes processes and ensures consistent customer experience
• Oversee quality performance across multiple locations, ensuring processes deliver intended results
• Report on QMS performance and identify opportunities for improvement
• Promote a strong customer-focused culture throughout the organization
• Serve as the primary liaison with external parties on quality matters, including nonconformities and audits
• Engage customer stakeholders proactively to measure performance and align on expectations
• Champion continuous improvement initiatives to exceed customer expectations
• Lead efforts to identify, control, and correct nonconformities
• Guide teams in risk identification, mitigation, and prevention strategies
• Manage the Corrective Action system and collaborate with process owners to improve QMS effectiveness
• Partner with Field Operations to implement and maintain an internal audit program
• Ensure compliance with contract and regulatory requirements
• Coordinate and oversee customer and external audits
• Drive standardization and optimization of business processes, documentation, and procedures
• Ensure effective document control and change management practices
• Author, revise, review, and approve documentation as required
• Ensure process controls are adequate for work impacting customer hardware or facilities
• Partner with People & Culture and other departments to develop and deliver quality training programs
• Promote accountability and quality awareness across the organization
• Provide leadership, coaching, and mentorship to Field Quality personnel
• Support performance evaluation and development of team members

What You Bring:

Required Qualifications

• Bachelor’s degree (B.A. or B.S.) or equivalent combination of education and experience
• Minimum 5 years of experience in Quality Assurance with demonstrated success managing systems, people, and process improvement initiatives
• Experience working within ISO quality systems (required)
• Strong communication, interpersonal, and organizational skills
• Ability to collaborate effectively across all levels of the organization
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and cGMP documentation practices
• Ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment
• Ability to support frequent travel (up to 30%)
• Legal capacity to comply with U.S. Export Control Laws

Preferred Qualifications

• Experience in a multi-site organization

Why Join Us?

At Astro Pak, we are trusted partners in high-purity cleaning and passivation services for critical industries. Our work directly supports the integrity of systems where quality and precision are non-negotiable. We foster a culture rooted in integrity, collaboration, and continuous learning—where employees are empowered to grow, contribute, and make a meaningful impact. Joining our team means being part of an organization committed to operational excellence and long-term customer success.

Benefits

In addition to highly employer-subsidized medical, dental, and vision plans, Astro Pak offers competitive retirement savings and 401k plans, flexible spending, family leave, training and paid time off.