Manager - Business Operations

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow

About the Role (your why)
As a Manager – Business Operations in our Business Operations team, you will take ownership of identifying, implementing, and optimising best practice processes to ensure operational efficiency and excellence across your functional area. This is a strategic, hands-on role where you’ll not only lead cross-functional teams to solve complex business challenges, but also act as a key driver of performance improvement in alignment with organisational goals.

Our offices are based in Australia. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do
At the moment, as Manager – Business Operations you will be focused on:

• Organising, leading and facilitating cross-functional project teams to deliver process improvements
• Developing metrics to measure performance and highlight future improvement opportunities
• Analysing data to identify root causes of issues and define best practice approaches
• Aligning improvement initiatives to address performance shortfalls
• Providing specialist consultation on re-engineering techniques and process optimisation
• Delivering internal presentations and training relating to measurement, analysis, improvement and control processes
• Performing cost–benefit analyses for process changes or new initiatives
• Embedding a principle-driven health and safety culture in line with Datacom policy

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• 6+ years of relevant technical or operational experience alongside a tertiary qualification
• Strong understanding of current business operations processes and procedures
• Knowledge of the end-to-end sales-to-delivery lifecycle
• Strong financial management skills, with clear understanding of the relationship between costs, utilisation and project revenue
• Proven ability to lead collaborative, cross-functional teams to achieve organisational goals
• Excellent stakeholder engagement, influencing and negotiation skills
• Strong analytical, consultative and problem-solving skills
• Bachelor’s degree in Business, IT, Science, Engineering, Economics, or related discipline

Nice to have:

• Experience working within a Tier 2 Service Provider environment
• Project or service delivery management experience
• Master of Business Administration (MBA) qualification

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.