Accounts Receivable Collector

Job Description:

We are seeking a detail-oriented and proactive Accounts Receivable Associate to join our team. The ideal candidate will be responsible for managing accounts, ensuring timely payments, and resolving any discrepancies in a collaborative environment. This role requires frequent communication with retailers and the Accounts Receivable (AR) team to ensure smooth financial processes.

Responsibilities:

• Regularly review the "Holds Report" on ENCOMPASS and proactively reach out to accounts with past-due balances to release orders.
• Contact assigned portfolio of accounts via email, phone, or text, and provide updated statements of their account.
• Schedule payment pickups as necessary.
• Respond promptly to emails, phone calls, and text messages from retailers.
• Coordinate with the AR team to request credit applications from retailers.
• Send out Final Decision emails regarding credit requests to retailers every Friday.
• Collaborate with the AR team to address and resolve any discrepancies.
• Update and maintain notes on the "Payment Profile Dashboard."
• Revoke payment terms for unreliable accounts, when necessary.
• Work closely with Sales Representatives to ensure effective communication between retailers and Kiva, confirming payments and other relevant details.
• Participate in weekly 1:1 meetings with the Collections Manager to review and discuss AR aging reports.
• Set up and manage payment plans for retailers experiencing difficulty settling their balance.
• Follow up on Slack whenever tagged in a specific case to ensure prompt resolution.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Previous experience in accounts receivable or a similar role is preferred.
• Comfortable using financial systems and software (e.g., ENCOMPASS, Payment Profile Dashboard).
• Ability to work independently and in a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace.

Benefits

• Fully remote position
• Salary increase opportunities based on performance
• Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues).