Customer Service Representative - Assessment

Customer Service Representative - Assessment

Position: Customer Service Representative - Assessment
Location: Remote (work from home) working Australia business hours
Employment Type: Full-Time
Salary: Competitive, commensurate with experience

The Customer Service Representative for Assessments will be integral in supporting our clients through their assessment processes, ensuring they receive an exceptional level of service. In this role, you will assist customers with inquiries related to assessments, provide detailed instructions, and help resolve any issues that arise during the assessment lifecycle.

Your passion for helping others and your ability to communicate effectively will contribute to a positive and informed customer experience, while your organizational skills will be key in managing multiple assessments simultaneously.

Requirements

Key Responsibilities

• Customer Support – Serve as a primary point of contact for clients regarding assessment inquiries through various communication channels including phone, email, and chat.
• Problem Resolution – Effectively troubleshoot and resolve issues related to assessments and provide timely updates to customers.
• Instructional Guidance – Provide clear instructions to clients regarding assessment procedures and requirements.
• Collaboration – Work with internal teams to escalate issues and ensure a smooth assessment experience for customers.
• Documentation – Maintain accurate records of customer interactions and ensure all issues are logged appropriately in the company's CRM.

Required Skills & Qualifications

• Proven customer service experience – Previous work in a customer service role, particularly in assessments or educational support is strongly preferred.
• Excellent communication skills – Strong verbal and written communication skills to effectively assist customers.
• Strong problem-solving skills – Ability to identify problems and persistently work towards satisfactory resolutions.
• Detail-oriented – Demonstrated ability to handle complex processes with accuracy.
• Tech-savvy – Proficient with CRM software, assessment platforms, and standard office software suites.

Preferred Qualifications

• Experience in educational assessment – Familiarity with standardized testing or educational assessments is a plus.