People Operations Generalist (12-month FTC)

About Phorest

Phorest powers 11,000 hair and beauty salons, spas and medi-aesthetic clinics using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

We’re hiring a People Operations Generalist to support the day-to-day running of our People Operations. This is a 12-month fixed term contract covering for a maternity leave.

This role focuses on delivering an excellent employee experience across the lifecycle, managing a wide range of People activities while helping to improve and evolve how People Operations works across the business.

You’ll play a key role in running People Ops day to day, while also helping to make our processes more streamlined, scalable, and easier to navigate for employees and managers.

What You'll Do

• Own the end-to-end employee lifecycle: Manage onboarding, job changes, and offboarding, including right to work checks, document verification, and regional compliance.

• Lead People Ops administration: Oversee all documentation (contracts, updates, and records) to ensure total accuracy and consistency.

• Drive payroll excellence: Prepare payroll inputs and support cycles to ensure timely and accurate processing for all employees.

• Manage employee engagement: Resolve queries via the People inbox and Slack with a focus on delivering clear, solution-oriented support and a great experience.

• Own benefits administration: Serve as the primary point of contact for all employee benefit programs and inquiries.

• Coordinate international mobility: Manage visas, relocations, and documentation, ensuring work eligibility remains valid for all global employees.

• Maintain HRIS integrity: Execute changes within the HRIS while managing overall data accuracy and system health.

• Drive process innovation: Partner with the team to better automate and integrate technology into core People processes.

• Support Talent Acquisition: Assist the recruiting team with seamless interview coordination.

Who You Are

• 4+ years of People Ops experience: You are confident managing the core functional areas of the employee lifecycle.

• Proficient with HRIS: Experienced in using systems like HiBob (or similar) with a deep understanding of the importance of data integrity.

• Meticulous attention to detail: You take pride in the accuracy and precision of your work.

• Employee-centric approach: You are passionate about the employee experience and treat it as a top priority in everything you do.

• Adaptable and discerning: You bring a flexible mindset, comfortable navigating ambiguity ("the grey") and applying sound judgment.

• Tech-forward and curious: You are open to leveraging AI and modern tools to optimize and improve how work gets done.

• Commitment to continuous improvement: You naturally look for ways to evolve processes and enhance efficiency.

• Effective prioritization: You can successfully manage a varied workload and balance competing deadlines.

• Proactive problem solver: You maintain a positive, practical, and solutions-focused mindset.

• Collaborative teammate: You love working as part of a team, sharing knowledge, and learning alongside others.

Benefits

🧘 Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰 As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

🦸‍♀️ We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼 We care for your family and provide Enhanced Maternity and Paternity Benefits.

🌳 We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠 Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.