Business Data Analyst II

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

• Roles and Responsibilities:

  Delivery & Execution

  • Lead and execute end-to-end data analytics projects, ensuring timely & high-quality delivery

  • Gather, analyze, and document business requirements, translating them into actionable insights and reporting solutions via reports/dashboards/AI agents, to support business decision-making

  • Ensure data accuracy, consistency, and integrity across all reporting and analytics deliverables

  • Continuously optimize reporting processes and workflows for efficiency and scalability

  • Familiarity with Jira or other tools for running scrum calls and driving sprint planning & execution

  Operational & Cross-Functional Collaboration

  • Collaborate closely with stakeholders across business, product, engineering, and QA teams to understand priorities and road blocks in order to drive partnership to deliver impactful solutions

  • Act as a bridge between technical and non-technical teams, ensuring translation and documentation of business processes into technical requirements to generate valuable insights

  • Support stakeholder communication by presenting findings, recommendations, and progress updates on a regular basis keeping all the necessary stakeholders in loop for better efficiency

  • Analyze and interpret BPO/KPO operational metrics such as productivity, utilization, SLAs, attrition, and forecasting to drive business performance insights.

  • Prepare and present data analysis insights, reports, and case studies to key stakeholders to support strategic initiatives and encourage data-driven decision making for better profitability

  Tools, Methodologies & Technical Expertise

  • Strong experience with SQL and data querying for deeper data and statistical analysis

  • Hands-on experience with data visualization tools such as Power BI, Tableau, or similar.

  • Exposure to data warehousing concepts, ETL processes, and large-scale data systems.

  • Basic to intermediate knowledge of programming languages such as Python for data analysis

  • Strong analytical mindset with the ability to work on AI driven data analytics and BI projects

  Experience and Skills

  • 5–8 years of experience as a business analyst in data analysis or project management role, with a strong track record of delivering data-driven insights across BI and data warehouse projects

  • Demonstrated experience in business analysis, including requirement gathering, stakeholder engagement, strong documentation and translating business needs into analytical solutions.

  • Effective communication skills in order to collaborate across teams from different backgrounds & skillsets and strong interpersonal and leadership skills.

  • Willing to work in a shift from 2 pm to 11 pm IST with the flexibility to cater to business needs based on priority and criticality of projects and experienced working with cross-border teams