Role Status: Full-Time / Remote Language Requirement: ADVANCED ENGLISH (C1 OR NEAR-NATIVE) Work Schedule: Primarily US Time Zones (Pacific, Mountain, or Central) Compensation: Between $1,800 - $2,200 USD + Commissions
⚠️ PLEASE SUBMIT YOUR RESUME/CV IN ENGLISH ⚠️
ROLE OVERVIEW We are seeking a Customer Experience & Revenue Representative to manage live customer conversations, place orders over the phone, and influence revenue across an active book of B2B customers. This is not a traditional customer support role. The position combines high-level customer experience, consultative selling, and direct revenue accountability. You will act as a marketing consultant for real estate professionals, helping them leverage our tools and marketing services to grow their business.
KEY RESPONSIBILITIES
Active Outreach: Handle 40+ primarily outbound phone calls per day to our ecosystem of leads and customers.
Consultative Selling: Place orders directly over the phone while advising customers on the best marketing products and services for their specific needs.
Revenue Growth: Identify upsell and cross-sell opportunities within an assigned book of B2B customers.
Customer Retention: Support customer loyalty through proactive outreach and relationship management.
CRM Discipline: Document all activities meticulously in CRM (Salesforce preferred).
REVENUE ACCOUNTABILITY Your success in this role is directly tied to business growth. Performance is measured by:
Orders placed and total revenue influenced.
Successful upselling and product packages sold.
Customer retention and repeat orders.
REQUIRED EXPERIENCE & SKILLS
Experience: 3+ years in phone-based, customer-facing roles (Inside Sales, Account Management, or Customer Success).
Proven Track Record: Prior experience placing orders or closing transactions over the phone.
Technical Proficiency: Professional experience with CRM tools (Salesforce preferred).
Communication: Advanced English (C1/Near native) with a strong, professional, and credible phone presence.
Marketing Mindset: Skilled in objection handling and consultative selling. A background or degree in Marketing is a significant advantage.
Attributes: Exceptional attention to detail, sound judgment, and organizational skills.
WHAT THIS ROLE IS NOT
NOT ticket-only support.
NOT administrative or Virtual Assistant (VA) work.
NOT a management role.
PERFORMANCE METRICS
Call Volume & Quality: Consistency in outreach and depth of customer conversations.
Conversion Rates: Ability to turn conversations into orders and successful upsells.
Retention: Ensuring our B2B clients remain active and repeat their orders.
COMPENSATION & BENEFITS
Base Salary: Between $1,800 - $2,200 USD per month.
Support: Ongoing training, onboarding, and coaching to help you scale with our growing team.
IDEAL CANDIDATE We are looking for a revenue-oriented professional who thrives in a high-accountability environment. You should be comfortable speaking with independent sales professionals and real estate agents, providing them with polished and credible recommendations that help them invest their marketing budget effectively.
