Operations Supervisor, PSA

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

With our proven track record of success, we are excited to expand our PSA operations to Plano, TX! We’re currently looking for five Operations Supervisors, each of which would manage one of the following teams: Receiving, Research, Encapsulation, Quality Control, or Shipping. You would be responsible for assisting in overseeing the department, making sure the team works with efficiency, and to ensure quality and departmental standards are met.

You’ll report to the Operations Manager and work from our Plano, TX office.

What You’ll Do:

• Manage, train, and motivate a new Operations team, overseeing the entire Receiving, Research, Encapsulation, Quality Control or Shipping/Logistics function.

• Own daily production metrics for the department.

• Evaluate team member output in each of their assigned duties to ensure it meets the company standards.

• Identify and develop new operational metrics as needs arise.

• Effectively problem solve issues that arise within the department, and implement solutions & improvements to keep error percentage to a minimum.

• Assist in the continued development of skill sets for members of the team.

• Listen to team members’ feedback and resolve any issues or conflicts, escalating when necessary.

• Develop staff skills and create a rewarding and fulfilling work environment.

• Act as a knowledgeable and accessible resource for team members

• Establish effective communication channels that ensure the flow of information into and out of the department.

• Assist in the development of strategic and tactical plans to ensure achievement of company and departmental goals.

• Maintain a safe work environment and serve as the first point of contact for incidents, injuries, and/or safety concerns.

• Lead by example and be a champion of all company policies, including safety, attendance and security

• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.

Who You Are:

• 2+ years of experience supervising an operations team, preferably within Receiving, Shipping, Logistics, Quality Control, or Manufacturing environments

• Demonstrated leadership skills.

• In-depth knowledge of performance metrics.

• Excellent written and verbal communication skills, including an ability to understand and relay company policies and procedures.

• Good interpersonal skills, including but not limited to conflict resolution and negotiation.

• Experience developing processes, writing procedures, and training hourly associates.

• Ability to plan, multi-task, manage time, and delegate effectively.

• Strong computer skills, including Excel and Google Sheets.

Salary Range: The salary range for this position is $70,000 - $100,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.