Key Facts

Remote From:

Full time

Spanish

Hard Skills

Inbound Calls Remote Technical Support Data Entry Customer Relationship Building Microsoft Operating Systems Call Center Experience Online Communication Service Level Management Organizational Structure

Other Skills

•
Scheduling
•
Typing
•
Customer Service
•
Professionalism
•
Non-Verbal Communication
•
Multitasking
•
Teamwork
•
Prioritization
•
Enthusiasm
•
Problem Solving

Ken Garff Automotive Group

About Ken Garff Automotive Group

Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California. To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You." Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time. Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations. Why Work for Ken Garff? Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs. Benefits available to employees include: • Competitive Compensation Package • Medical , Dental and Vision • 401K Plan with Company match • Paid Time Off • Holiday Pay • Volunteer Time Off Program • Year-end bonus program for all employees • Personal Wellness Plan • GarffCare Roadside Assistance Program • Discounts on Parts and Service and More! Ken Garff is an Equal Opportunity Employer ((We Hear You))

Company type: Large

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start April 27th, 2026.

Network Requirements:

Ethernet connection only (must be hard-wired to router or wall port)
Minimum speeds: 50 Mbps download / 20 Mbps upload
Maximum ping: 40 ms or lower

Equipment Requirements:

Technical Requirements
Internet Requirements
Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
Minimum 50 Mbps download speed
Minimum 20 Mbps upload speed
Maximum 40 ms ping or lower
Must provide 3 speed test results taken at different times during working hours for approval
Computer Requirements
Operating System: Windows 11 required (Mac/Apple products not supported)
Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
Memory (RAM): Minimum 16 GB
Storage: Minimum 256 GB
Equipment & Peripherals
Must provide your own equipment
Dual monitors (2 or more required)
Webcam (required)
Smartphone (required for authentication purposes)
Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
Keyboard and mouse

Here’s what you’ll be doing:

Answer inbound customer calls promptly and professionally.
Determine the customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications:

Positive, energetic, enthusiastic, and service-oriented.
Must provide your own equipment
Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Previous customer service or call center experience is a plus.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Bilingual in Spanish is a PLUS!
Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

Earn a college degree, no cost to you!
Paid training—we care about your success.
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
401 (k) with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service, and More!
Great people with a great culture

Job Type: Full-Time (35–40-hour work week)

Pay: Starting at $16.00 per hour

$16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer
((We Hear You))

Ready to apply?

APPLY

Share ·