Operations & Programs Specialist, Technology

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

We're looking for a sharp, adaptable Operations & Programs Specialist to serve as the operational and financial backbone for our Insights & Data Products organization. You'll be the force multiplier that enables our product, engineering, and business teams to move fast, make smart decisions, and drive toward our 2030 vision.

This isn't a routine operations role. You'll work in a dynamic, fast-paced environment where resourcefulness matters, ambiguity is normal, and your work directly impacts our ability to deliver innovative solutions.

This is a remote based role and supports a team that spans global times zones. Flexibility to work varied hours is needed.

Core Skills:

Strong financial management and budgeting expertise • Resource optimization skills • Business intelligence and reporting capability • Experience with vendor management • Strategic and tactical thinking • Process improvement mindset • Exceptional stakeholder communication • Comfort with ambiguity and willingness to roll up your sleeves

What your day-to-day will look like:

• Manage the monthly budget process end-to-end— forecasting, variance analysis, and capex planning. Responsible for tracking spend across operational and capitalizable costs, present financial insights to leadership, and build models that inform strategic investment decisions. Own vendor relationships, POs, and invoice management while maintaining tight controls and meeting critical deadlines.
• Build and manage tracking systems and governance frameworks that provide real-time visibility into resource utilization from approvals and compliance to pipeline reporting and hiring velocity monitoring. flagging risks when critical roles threaten roadmap delivery.
• Be the business Intelligence & reporting partner with the BI team to define, build, and deploy dashboards that matter. Translate operational needs into data-rich visualizations for program managers, product teams, and executives. Make critical operational and financial data accessible and actionable.
• Manage team communications and SharePoint site. Publish product roadmaps, sprint calendars, metrics dashboards, team updates, and recognition programs. Create presentations with compelling data visualizations and strategic narratives. Build automated reporting in Smartsheet that keeps everyone informed.
• Identify areas for improvement and spot inefficiencies. Design lightweight processes that balance agility with governance. Stay current on AI trends in program management and operations. 

Required Qualifications:

• 5+ years proven experience in managing Operations, Finance, or Programs within product development environments.
• Bachelor's degree in Computer Sciences or Information Systems,
• Detail-oriented and results-driven with obsessive attention to data accuracy, continuous improvement mindset, and ability to excel under pressure in fast-paced AI/analytics environments  
• Strong financial acumen including P&Ls, LBAs, ROIs, budgeting, resource allocation, and vendor/invoice management with ability to connect operational metrics to strategic goals  
• Excellent analytical and problem-solving skills with data-driven decision-making approach and systems thinking for interconnected operational solutions  
• Advanced communication and stakeholder management capabilities across all organizational levels, including senior executives, with both technical and non-technical audiences. Including building power point executive level presentations. 
• Advanced Microsoft Excel, PowerPoint, SharePoint, Teams, and basic data analysis capabilities 

Preferred Qualifications:

• Past work experience in technology programs or as a business analyst
• Power BI, Tableau, SQL, Smartsheet, Jira, Confluence, Workday/HRIS systems, Python automation, FinancialForce, AI & AI Agents 
• Project management experience with Agile/sprint methodologies and proficiency in operational management software, ERP systems, and BI tools  
• Strategic planning, risk management, and KPI tracking experience with ability to create impactful portfolio-level presentations  
• Commercial real estate industry experience

120,000.00 – 150,000.00 CAD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Toronto, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.