Provides quality phone sales and customer service to Dealers in standard and custom product and service offerings. Responsible for handling all elements of contact with the dealer, including order processing, product complaints, inquiries, composition, printing, and billing disputes. Must be knowledgeable of all the complexities associated with the unique setup up and program design related to channel’s customer type, as well as knowledge of the Dealer websites. Strong selling and Customer Service skills required in order to engage dealers, communicate effectively, drive revenue growth and dealer retention.
Answers all Dealer calls. Uses strong up/cross-selling and influencing skills to achieve or exceed revenue targets and customer satisfaction goals. Prepares order and quotes using standard pricing. Enters orders using Deluxe systems.
Verifies specific customer information (i.e. spelling of name, correct address, phone, account number, size of order).
Basic Qualifications (BQs)
Education and Experience: HS/GED with 2 years prior experience in Call Center or Sales/Customer Service environment.
Knowledge of order management system, access and navigating dealer websites.
Preferred Qualifications (PQs)
Experience: Previous sales and service experience with proven ability to achieve set objectives. Knowledge of customer products, custom PIMS options and order flow to support communication of custom capabilities.
Strong administrative skills. Strong written and verbal communication skills. Strong decision making and problem-solving skills.
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $19.00 - $29.00 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
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