Implementation Support & Testing (CM/LTSS)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Manages a team of user acceptance testing professionals, ensuring that all delivery and testing solutions or procedures are consistent with business expectations. They will be accountable for providing business and User Acceptance Testing expertise and guidance to ensure that new product introductions and design changes to products and processes meet customer, business, and regulatory requirements.

• Manages a team of User Acceptance Testers
• Collaborates with other leaders to ensure delivery and results meet business needs
• Provides oversight and guidance for testing best practices, tools, procedures, and test automation
• Develops standards and SLAs for various testing processes
• Provides review and sign-off on testing results prior to production deployments
• Prepare reports and/or necessary testing documentation and results and presents it to applicable internal and external stakeholders
• Manage hiring and training of new and existing staff, conducts performance review, provide leadership, and technical and testing guidance and coaching
• Clearly communicate business need and testing results to technical and business stakeholders
• Participate and lead discussions related to root cause and resolutions for various business problems
• Build and maintain best-in-class testing practice with the ability to scale
• Performs other duties as assigned
• Complies with all policies and standards
• Demonstrates understanding of Care Management processes
• Possesses experience with TruCare Classic and TruCare Cloud (minimum one year each preferred)
• Leverages Care Central experience, where applicable
• Applies process improvement and quality/system testing methodologies
• Brings a minimum of two years of direct supervisory experience (strongly preferred)
• Manages large teams through complex, high‑profile, cross‑functional initiatives
• Supports or participates in system migrations and implementations
• Utilizes program and project management methods, tools, and dashboards
• Participates in occasional travel, as required
• Supports occasional weekend and evening work, as needed

Education/Experience:

Requires a Bachelor's degree and 5+ years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Experience with test case creation and execution, along with test automation

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act