Key Facts

Remote From:

Delaware (USA)

Category: Technical Support Engineer

Full time

Senior (5-10 years)

Spanish

Hard Skills

Kubernetes Incident Management Prometheus (Software) Cloud-Native Applications Grafana Unix Kibana KPI Management Deployment Project Internal Documentation +1 more

Roles & Responsibilities

Over 5 years of OSS/BSS support experience with Oracle Communications, including BRM, Charging, Billing, Mediation, Provisioning, and Order Management
Advanced English proficiency (C1-C2)
Experience in application support, troubleshooting, monitoring, and KPI analysis; Linux/Unix knowledge
Experience with cloud-native platforms, Kubernetes, and monitoring tools (Grafana, Kibana, Prometheus)

Requirements:

Production application support and incident troubleshooting/resolution
System monitoring and KPI analysis
Documentation and maintenance of processes and systems
24x7 on-call support

Job description

Estamos en búsqueda de un Mid-Level OSS/BSS Support Engineer con experiencia en entornos de Oracle Communications, incluyendo BRM, Charging, Billing, Mediation, Provisioning y Order Management.

Responsabilidades:

Soporte a aplicaciones en producción
Troubleshooting y resolución de incidentes
Monitoreo y análisis de KPIs
Documentación y mantenimiento
Soporte 24x7 (on-call)

Requisitos:

Ingles avanzado C1 -C2
Más de 5 años de experiencia.
Experiencia en Oracle Communications (BRM, Charging, Billing, Mediation, Provisioning, Order Management)
Experiencia en soporte de aplicaciones, troubleshooting, monitoreo y análisis de KPIs
Conocimiento en Linux/Unix
Experiencia con plataformas cloud-native
Conocimiento en Kubernetes
Experiencia con herramientas de monitoreo como Grafana, Kibana y Prometheus
Exposición a OSS/BSS, BRM core nodes y flujos de charging/billing en tiempo real
Disponibilidad para rolar turnos.