Business Analyst at CYOS Solutions

Application closing date: Thursday, 23 April 2026 • 11:59pm, Canberra time (in Canberra)

Estimated start date: Wednesday, 01 July 2026

Location of work: ACT

Working arrangements: Remote working arrangements may be considered on a case-by-case basis in consultation with the supervising manager, subject to business needs.

Length of contract: 12 months

Contract extensions: 2 x 12 months

Security clearance: Must be able to obtain Baseline

Rates: $100 - $120 per hour (inc. super)

The Chief Information Officer Division (CIOD) provides a range of enabling services and operations delivery to the department and to Australian businesses and is seeking experienced and motivated Business Analysts to assist with the delivery of various ICT Projects across the Division including artificial intelligence and emerging technology.

Essential skills and experience

• Experience in analysis and modelling of current and future business processes and information management environments
• Analyse data related requirements, user pathways and information flows
• Conduct stakeholder engagement activities, analyse customer requirements, and collaborate with technical specialists to develop fit for purpose solutions to business problems
• Develop clear and concise documents including business requirements specifications, business cases, functional & non-functional specifications, process maps, user stories, service design artefacts, communication & change management plans, and reports
• Conduct investigations and undertake technical research & analysis activities based on systems knowledge in alignment with departmental policies and legislations
• Evaluate options for solutions and translate business requirements into techno-functional requirements
• Analyse proposed solutions from a strategic viewpoint considering the broad ranging benefits and impacts across the department and government as a whole
• Experience working in Agile environment to develop requirements artefacts for complex IT systems including website development

Essential Criteria

1. Experience facilitating workshops and developing business scenarios, process maps, data models and use cases
2. Experience in developing User Stories and acceptance criteria for developers
3. Experience working on complex digital projects in an Agile environment
4. Excellent communication and presentation skills

Desirable Criteria

1. Relevant experience in implementing Information Technology Services
2. Experience documenting requirements for Office technologies
3. Experience using Azure DevOps for user story creation and tracking of acceptance criteria
4. Experience or knowledge of Dynamics 365 or Power Platform.

HOW TO APPLY

Please provide an updated CV (a maximum of 3-5 pages) to reflect your suitability to the role based on the job description. You will also need to complete responses to the essential and desirable criteria which is no more than 5000 characters for each response. Your application will be reviewed based on ability to demonstrate, or potential to develop, the capabilities required.