Revenue Account Lead Representative - Evernorth - Remote

POSITION SUMMARY

The Revenue Account Lead Representative is responsible for managing all billing aspects for a medium complexity or larger volume book of business of ~250- including non-standard Broker, Third Party Administrator, Client Driven Remittance, and Self-billing accounts.  This role is accountable to collect all premium/fees billed on an invoice, resolve all billing inquires, and partner with internal and external partners to create a positive client experience.

Key responsibilities of this role include: 1) Owning the end-to-end billing relationship at the Exchange or TPA level for multiple clients; 2) Identify opportunities for process improvements to enhance client satisfaction, the Global Service Partner Relationship, and reduce financial risk; 3) Act as a subject matter expert on 2+ Revenue Management processes; and 4) Successful implementation of new and renewing clients.

Primary Functions

• Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the medical, dental, vision, and pharmacy invoice
• Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk
• Identify and solve for areas of opportunity/trends at the client, broker, or TPA level
• Conduct and lead client, TPA walkthrough calls to explain standard process and discuss any non-standards
• Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission’s errors, etc.)
• Allocate premiums in the CARBS webtool system for onshore and medium complexity accounts.
• Identify process improvement opportunities for billing utilizing strong knowledge of the financial process and internal partner relationships (Commissions, Underwriting, Sales, Implementation)
• Partner with offshore Global Service Partner to improve the client experience and reduce financial risk.
• Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process
• Recommend reserve amounts/accruals to finance on a monthly basis
• Develop and create custom reporting for clients per PBAB approval
• Updates reporting timely and accurately
• Drives changes in client behavior to achieve Cigna's financial results

Key Qualifications

• High School Diploma or GED required.
• 3+ years’ relevant experience in billing, collections, A/R preferred.
• Strong customer-centric focus and ability to work directly with point of contact in a client-facing role.
• Analytical skills and ability to effectively problem-solve issues to resolution.
• Strong customer-centric focus and ability to work directly with point of contact in a client-facing role.
• Ability to establish strong matrix partner relationships and follow through on expectations.
• Demonstrated time management capabilities and ability to manage competing demands.
• Strong communication (oral and written) and organizational skills to effectively interact with all levels and functions within the organization.
• Proficient using MS Office; specifically, Excel (i.e., pivot tables, v-lookups, various formulas).