eCommerce Operations Associate

Website Administration: 

• Oversee the day-to-day technical operations of our ecommerce platforms. 

• Maintain the accuracy and usability of our online store through item setup, maintenance, and product information management. 

• Ensure the integrity of product images, descriptions, and pricing. 

• Troubleshoot technical issues related to orders, website experience, and UX/UI features. 

Data Management: 

• Manage and update product data, including inventory levels, pricing, and product attributes. 

• Collaborate with cross-functional teams to ensure accurate and timely product launches and updates. 

Technical Support: 

• Provide support to customer service and other internal teams regarding online orders, website functionality, and app usage. 

• Assist in the development and implementation of new website features and enhancements. 

Performance Monitoring: 

• Assist in monitoring website performance metrics (e.g., traffic, conversion rates, page load times) and identify areas for improvement. 

• Conduct regular website audits to ensure optimal functionality and user experience. 

Innovation: 

• Keep up to date with the latest ecommerce trends, technologies, and best practices to influence the enhancement roadmap. 

Education and Skill Requirements 

• 2+ years of demonstrated experience in an eCommerce Operations or related position preferred 

• Shopify experience required

• Bachelor’s degree preferred

• Strong technical troubleshooting skills 

• Experience with CMS and PIM platforms such as Bynder  

• Familiarity with project management tools such as Jira, Confluence, Asana, and similar  

• Strong leadership and organizational skills with attention o detail. 

• Effective communication skills, both verbal and written 

Position Type/Expected Hours of Work/Physical Requirements 

This is a full-time position and may require long hours and may require weekend and nights work per events. 

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment. 

• Specific vision abilities required by this job include close vision requirements due to computer work. 

• Light to moderate lifting is required. 

• Ability to uphold the stress of traveling. 

• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. 

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic). 

• Ability to work in a confined area. 

• Ability to sit at a computer terminal for an extended period of time. 

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.