SVP, Client Partnership

Location: This position is remote within the United States.

About Client Partnership.

At Huge, Client Partnership is accountable for all aspects of the client relationship. This encompasses the health of the relationship, financials, quality of the work product, and team motivation. 

It’s an equal mix of being a client’s strategic partner, Huge’s business operator, and an internal team champion. Their mission is to drive client success through great, user-centric work.

Job Description.

The SVP, Client Partnership, is responsible for providing both strategic and tactical leadership for multiple clients within a portfolio. They serve as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product. This person will manage a team who are responsible for day-to-day account operations and relationship management. They consistently demonstrate excellent team management skills and operational/business management capabilities in order to drive successful engagements.

They’re passionate about the digital space, creative work, and developing amazing user-branded experiences.  

What we'd like to see.

• 15+ years of experience. You’ve led complex, large-scale client engagements in a digital agency, consultancy, or tech-services powerhouse. 
• A proven track record of managing $10M+ of client work where quality, efficiency, and financial health are never compromised.
• Experience leading large, cross-disciplinary teams (20+). You know how to lead through others and build a culture of accountability and curiosity.
• Experience with overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients.
• The ability to develop overall engagement strategy and work with department heads, discipline leads and project teams to execute plans.
• Constant work to expand contacts with key client executives and maintain strong post-engagement relationships introducing new opportunities accordingly. The end goal is growing/developing long-term DAOR relationships.
• Management of portfolio profitability; working with EDs to develop and negotiate statements of work, and ensuring the work is delivered on budget.
• Ability to identify needs that the client may not recognize and ensure that approaches and solutions are linked to objectives and future needs.
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
• Experience working with engagement teams to ensure account work is projected accurately and effectively and efficiently planned and staffed with all deliverables are prioritized accordingly.
• Leading strategic development of new business pitches from RFP response to closing accounts including MSA and contract negotiations.
• Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations.
• A genuine eagerness to work with mentor, encourage and learn from a diverse and talented team.

This role is currently not available for hire or work in New Mexico, and Hawaii, USA.

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

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