Inside Sales Specialist - Australia

Headquartered in Tennessee, USA, Shoals Technologies Group (NASDAQ: SHLS) is a global leader in electrical balance‑of‑system (eBOS) solutions. Our innovative, plug‑and‑play technologies improve cost efficiency, reliability, and installation speed across solar PV, energy storage, data centres, and eMobility infrastructure.

With more than 100 GW of solar systems contracted, under construction, or in operation, Shoals is setting new standards for clean‑energy infrastructure worldwide. We operate manufacturing facilities in Tennessee and Alabama, with dedicated teams in Spain and Australia supporting customers across Europe, Latin America, the Middle East & Africa, and Asia‑Pacific.

Shoals has proudly supported the Australian renewable energy sector for over seven years. As we continue to expand our presence in the ANZ region, we are seeking a driven and detail‑oriented professional to strengthen our international sales operations and accelerate growth in this critical market.

Role Summary

The International Sales Operations Specialist plays a key role in supporting global sales activities and ensuring a seamless customer experience from initial inquiry through delivery. This position supports both Inside and Outside Sales teams, manages international customer relationships, and contributes to the development of new business opportunities across multiple regions.

Reporting Line:

This role reports directly to the Vice President & Country Manager – APAC & MENA and maintains process alignment with the Global Inside Sales Manager as required for coordination of global inside‑sales activities. The role requires strong coordination across Marketing, Operations, Production, and Logistics to support international sales initiatives and maintain high standards of service. While based in Australia, the position provides operational and sales support across Asia‑Pacific, MENA, LATAM, Europe, and may collaborate with the US domestic team.

Responsibilities

Sales Support

• Support international Inside Sales activities with exposure to Outside Sales across global markets
• Build and maintain strong relationships with international customers and partners
• Identify growth opportunities and support strategies to expand global business and revenue
• Use sales data, market insights, and analytics to support forecasting and decision‑making
• Collaborate cross‑functionally to ensure alignment between Sales, Operations, Marketing, and Logistics
• Assist Outside Sales with CRM updates, pipeline management, and project tracking
• Prepare and issue customer quotations in compliance with international trade requirements
• Manage inbound international sales inquiries and new lead requests
• Support utility‑scale solar sales initiatives (experience preferred)

Sales Operations

• Provide hands‑on order management support, coordinating closely with logistics and operations teams
• Support new and existing international sales partnerships across global markets
• Deliver a high‑touch customer operations model, including proactive communication and follow‑up
• Monitor customer performance metrics and sales analytics; provide insights on trends, risks, and opportunities
• Assist with documentation related to international shipping, export compliance, and delivery schedules
• Support RFQ and tendering processes, including quote preparation, logistics pricing, and documentation for high‑quality submissions