Linux Server Manager

We are seeking a highly qualified Server Manager to join our Enhanced Operation Service (EOS) team, which is part of the Enterprise Cloud Services Delivery organization. In this role, you will act as a trusted advisor, responsible for safeguarding and optimizing end-to-end service delivery for strategic customers throughout their cloud transformation journey.

You will be part of a global project, integrating into a team that operates in a 24x7 environment for a Tech Mahindra client. This is a remote position, with a minimum expected assignment of one year. The initial working hours will be Monday to Friday, from 9:00 AM to 6:00 PM; however, the schedule may change throughout the project to meet operational demands.

 
Key Responsibilities:

Your role will involve a mixed workload, with a strong focus on maintaining system stability and performance:

Incident and Problem Management: Actively participate in the resolution of critical incidents (Major Incidents), resolve service request failures, and conduct root cause analysis (RCA) for outages or performance issues.

Service and Change Requests: Execute complex service and change requests, managing extended downtime windows and long-running incidents.

Performance Optimization: Identify and lead proactive initiatives to improve system operation, stability, and standardization for customer environments.

Specialized Technical Support: Provide expert-level technical support in Linux and infrastructure, with strong troubleshooting capabilities for disk, server, and network connectivity issues.

Continuous Improvement: Optimize Standard Operating Procedures (SOPs) through automation and define corrective action plans to achieve established KPIs.

Orchestration and Collaboration: Coordinate work across multiple internal and external cloud service units to ensure seamless service delivery.