Sales Support Supervisor

Labcorp is hiring a remote based Sales Support Supervisor!

Key Responsibilities

• Team Leadership & Performance
• Supervise, coach, and develop a team of sales support specialists.
• Set daily/weekly priorities, allocate workload, and monitor & develop performance metrics.
• Conduct regular 1:1s, performance reviews, and training sessions.
• Foster a collaborative, service-oriented team culture.

Sales Operations & Process Management

• Oversee order entry, quoting, contract preparation, and documentation accuracy.
• Ensure timely processing of customer requests, pricing updates, and product information.
• Maintain and improve standard operating procedures for sales support workflows.
• Partner cross-functionally to streamline processes and reduce friction.

Customer & Sales Team Support

• Serve as an escalation point for complex customer issues or order discrepancies.
• Coordinate with sales reps to ensure they have accurate data, materials, and support.
• Work cross-functionally with logistics, finance, and customer service to resolve issues quickly.

Systems & Reporting

• Oversee CRM data quality, including account updates, pipeline hygiene, and order tracking.
• Generate and distribute sales reports, dashboards, and performance summaries.
• Identify trends, bottlenecks, and opportunities for improvement.

Compliance & Quality Assurance

• Ensure adherence to company policies, pricing guidelines, and contractual requirements.
• Monitor accuracy of quotes, orders, and customer records.
• Support audits and compliance initiatives as needed.

Required Qualifications

• High school diploma
• 3 or more years of experience in sales support or sales operations.
• 3 or more years of customer service experience
• 1 or more years of supervisory or team lead experience.
• 1 or more years working with CRM systems (Salesforce, HubSpot, or similar).

Additional Job Standards

• Remote role, with a strong preference to candidates living within the Atlantic Division states (North Carolina, South Carolina, Georgia, Tennessee, Virginia, and Maryland).

• Experience in Laboratory Servicing.
• Knowledge of Salesforce & Tableau
• Background in process improvement or project coordination.
• Strong analytical skills and comfort with data-driven decision-making.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Excel and reporting tools.
• Leadership — motivates and develops team members – Player Coach.
• Customer Focus — anticipates needs and resolves issues effectively.
• Attention to Detail — ensures accuracy in orders, pricing, and documentation.
• Collaboration — works well across departments.
• Adaptability — thrives in changing priorities and environments.
• Process Thinking — identifies inefficiencies and proposes improvements

Role Overview

The Sales Support Supervisor leads the sales support team responsible for order processing, customer inquiries, sales administration, and coordination between sales, operations, and customer service. The role ensures smooth execution of sales processes, high-quality customer interactions, and accurate reporting that helps the sales organization perform at its best.

Application Window: Open through 4/13/26

Pay Range: $90,000-$120,000 base salary + annual bonus

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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