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Claims Service Representative (ECS) Part Time (Remote)

Key Facts

Remote From: 
Part time
English

Other Skills

  • Customer Service
  • Communication
  • Time Management
  • Teamwork
  • Detail Oriented
  • Prioritization
  • Problem Solving

Roles & Responsibilities

  • Strong communication and customer service skills
  • Experience with claims processing or handling inquiries across multiple channels (email, phone, fax) and data entry
  • Administrative aptitude with ability to process forms, sort mail, and support office tasks with attention to detail
  • Ability to work remotely and manage multiple tasks while following policies and procedures

Requirements:

  • Field and enter new claims reports received through email, telephone, and fax, escalating complex issues per company policies
  • Manage customer inquiries and claim reports across multiple channels and route escalations accordingly
  • Generate statistical reports as required and provide administrative support, including processing form letters and handling incoming mail
  • Assist with process improvements and support the team to meet objectives

Job description

Company:

ClaimsPro LP

Claims Service Representative (ECS) Part Time (Remote)

Salary range: $22.67 - $31.49 hourly

 

 

Responsibilities

  • Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
  • Deal with new claim reports and customer inquiries received through various methods, escalating more complex issues according to company policies and procedures.
  • Generate statistical reports as required.
  • Deal with incoming and outgoing correspondence sorting and flagging urgent items, following up for information when required.
  • Process and type form letters or other items as assigned.
  • Provide administrative support and assistance when required.
  • Help identify improvements to be made to process and share these with management.
  • Receive and distribute incoming mail.
  • Other duties as required in order to meet team objectives

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations

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