Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Voice UI Design Call Center Experience Microsoft Teams Voice Cloud Computing Voice Technology Cloud Computing Process Design Vendor Management Operational Planning Solution Architecture Interface Design Content Creation Google Cloud Platform (GCP) Microsoft Azure Cross-Functional Collaboration

Other Skills

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Collaboration
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Communication
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Teamwork
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Problem Solving

Agilent Technologies

Biotech: Biology + Technology

About Agilent Technologies

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company type: XLarge

Industry: Biotech: Biology + Technology

Founded: 2018

Company size: 10001

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Job description

Job Description

Designs and develops new IT voice solutions/capabilities to solve large, complex business problems and deliver new capabilities.
Responsible for technical planning, designing, development and modification of new and existing IT voice solution specifications and applications.
This includes technical design of content structure, user/process flows and interfaces.
Proficient in IT voice technologies, platforms and architecture.
Manages large information technology vendors in the technical aspects of designing and developing IT voice solutions.

Qualifications

Bachelor's or Master's Degree or equivalent.
At least 8+ years relevant experience in IT voice roles.
Expert knowledge, experience and certifications for Microsoft Teams Voice is required.
Expert knowledge of Call Center solutions is required. Specific knowledge of the Sinch platform is desired.
Proficiency and certification in cloud design and architecture (AWS required, Azure and Google Cloud optional)
Ability to communicate and collaborate efficiently with global and diverse teams

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.