Recruitment Lead at Helpware

Role Overview

The Recruitment Lead will manage and scale hiring operations across European markets, with a strong focus on high-volume and BPO recruitment. This role requires ownership of recruitment delivery, team performance, and market strategy, ensuring consistent achievement of hiring targets.

Key Responsibilities

• Team Leadership
  • Lead, mentor, and manage a team of recruiters across multiple markets
  • Set performance targets and monitor team KPIs (e.g., time-to-fill, conversion rates, pipeline health)
  • Drive accountability and continuous improvement within the team
• Recruitment Operations
  • Own end-to-end recruitment processes for assigned regions and roles
  • Manage high-volume (mass hiring) and BPO recruitment campaigns
  • Ensure efficient candidate funnel management from sourcing to onboarding
• Market & Workforce Planning
  • Analyze hiring markets across Europe, particularly Ukraine
  • Develop hiring strategies based on talent availability and business demand
  • Estimate hiring capacity and forecast workforce needs
• Data & Analytics
  • Track and analyze recruitment metrics (e.g., sourcing channels, conversion ratios, hiring velocity)
  • Use data to optimize processes and improve hiring outcomes
  • Report recruitment performance to stakeholders
• Tools & Systems
  • Utilize and optimize ATS and recruitment tools
  • Ensure accurate data tracking and reporting within systems
• Stakeholder Management
  • Partner with hiring managers and leadership on hiring needs and timelines
  • Align recruitment strategy with business goals

Requirements

• Proven experience as a Recruitment Team Leader / Lead Recruiter
• Strong background in BPO and/or mass hiring
• Experience recruiting across European markets (Ukraine preferred)
• Demonstrated ownership of recruitment metrics and analytics
• Hands-on experience with ATS platforms and recruitment tools
• Ability to manage high-volume hiring pipelines
• Strong leadership, organizational, and communication skills
• Fluent in English (additional European languages are a plus)
• Can work remotely