Intern- IT Operations

Intrado’s mission is to save lives and protect communities by helping them prepare for, respond to, and recover from critical events. Our cutting-edge, innovative SaaS company is at the forefront of transforming preparation for and response to 911 emergencies with next generation, data-driven software. At Intrado, we’re passionate about our mission, our customers and our team members, and seize the opportunity every day to make an impact through #workworthdoing.

This role is onsite (not a remote internship) in Colorado and housing is not provided. As such, candidates local to the state or who list they have housing available in Colorado will be considered first.

Internship Details

An internship at Intrado isn’t just a summer job, it’s an unforgettable experience!

Start Date: May 27th- August 14th, 2025 (12 week internship)

Location: 1601 Dry Creek Dr, Longmont, CO 80503

This position will support our Information Technology Operations team. This team is responsible for supporting and maintaining Intrado staff with their personal computing needs.

Each intern will focus on completing a project designed to provide hands on, career/major relevant project experience that will have an immediate and lasting impact on a real time business need. Additionally, interns will have the opportunity to:

• Make an Impact – you’ll complete a meaningful project that will support your career goals AND have a lasting impact on Intrado and the communities we serve.
• Gain Skills and Knowledge from Industry Leading Experts – through your hands on learning experience, you will work closely with and constantly learn from a team that are the best in the business.
• Build a Network – from fellow interns to our executive team, you’ll have endless opportunities to connect with and learn from Intrado team members during the summer and beyond.
• Be Mentored – we will pair you up with a mentor who will provide support throughout the internship experience to ensure your success!
• Be a curious and hungry learner- seek out the chance to grow from our incredible team members
• Share your ideas for innovation, process improvement and ways we can delight our customer

Essential Duties:

• Lead a system refresh effort, modernizing Intrado’s fleet of laptops.
• Support full time staff resolving end user computing issues.
• Identify repeat work which could be deflected or contained at a lower tier using a Knowledge article.

Qualifications

• Computer Science students with a major in Information Technology, Networking, Security or related fields
• Basic knowledge of security networking like account authentication, VPN, DNS helpful but not required
• Excellent organizational and time management skills
• Strong communication, collaboration, problem solving, critical thinking and adaptability skills.
• Passion for learning and a strong interest in supporting Intrado’s mission