Key Facts

Remote From:

Part time

Expert & Leadership (>10 years)

Italian, English

Hard Skills

Social Media Management Community Development Planning Help Desk Support Online Communication Customer Interaction Management Customer Success Management Client Services Business Process Improvement Issue Management Agile Software Development Help Desk Support Sprinklr Service Level Management

Other Skills

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Customer Service
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Adaptability
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Communication
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Teamwork
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Detail Oriented
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Willingness To Learn
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Problem Solving

Konecta

About Konecta

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

🌍 Location: Bucharest, Romania

🗣️ Languages: Italian (fluent) and English (Fluent)

📜 Contract: part time, 4 h/day, 9 months FTC

Focusing on Italian and Romanian Markets

Join the dynamic field of Community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola.

This Consumer Care & Engagement Coordinator role is a Part-time Remote position, and you must have some initial Customer Support experience and/or Community Management. In addition, you must be native Romanian and be proficient in English and Italian (written and spoken).

If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain hands-on experience in delivering exceptional customer service, and interact with consumers via email and Social Media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer consumer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

Native Italian & proficiency English (written and spoken) - will be tested
Professionals with a degree in Business, Communications, or a related field.
A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
Effective communicators adept at understanding and resolving customer issues.
Team players who thrive in collaborative environments.
Detail-oriented individuals excelling in fast-paced, service-driven settings.
Enthusiastic learners committed to advancing their customer support skills.
Proficiency in customer support tools and software such as Sprinklr is highly valued.