Europe (EU time zone preferred) | Travel required
About Longtail Technologies
Longtail is building an intelligent decision-streaming platform that helps airlines make smarter decisions in real time. By combining automation, proprietary algorithms, and live travel data, we enable airlines to optimize pricing, availability, and product flexibility across thousands of routes worldwide.
We’re a fast-growing company solving complex, high-stakes problems in aviation—and we’re now scaling how we operate with customers.
About the Role
We’re hiring a senior post-sale Senior Customer Success Manager to join our commercial team.
This is a high-impact role responsible for owning customer execution end-to-end—across onboarding, adoption, and commercial outcomes.
You’ll work directly with airline revenue management, pricing, and commercial teams, and play a critical role in turning customer engagements into scalable, repeatable success.
This is not a support role.
You will own outcomes, not just relationships.
What You’ll Own
You will take full ownership of strategic airline accounts after late-stage pre-signature, including:
What You’ll Build
You won’t inherit a mature CS function—you’ll help create it.
You will:
What Success Looks Like
First 90 days:
What You’ll Do
Own Customer Relationships
Drive Execution End-to-End
Ensure Adoption & Performance
Own Commercial Outcomes
Shape the Product
What We’re Looking For
Why You’ll Love Working at Longtail
Compensation & Benefits
Up to €120,000 base + bonus + Equity + Benefits
Hiring Process
Ready to Contribute to Something That Matters?
This role is for someone who wants to own accounts, not manage them.
If you’re excited about operating at the intersection of airlines, data, and commercial execution—and helping define how a company scales—we’d love to hear from you.
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