Logo for Pine Services Group

Sage X3 Customer Support Consultant

Pine Services Group

Key Facts

Remote From: 
United Kingdom
Freelance
English

Other Skills

  • •
    Remote Troubleshooting
  • •
    Microsoft Office
  • •
    Professionalism
  • •
    Accountability
  • •
    Analytical Skills
  • •
    Verbal Communication Skills
  • •
    Support Colleagues
  • •
    Problem Solving

Job description

One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they're growing.

They're looking for a driven, client-focused Sage X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on when something goes wrong — taking ownership of issues, digging in to find solutions, and seeing every ticket through to resolution. This role works closely with Inixion's Development and Technical Consulting teams, and with third parties where needed, to keep clients running smoothly.

This is a full-time remote role.


What You'll Do
  • Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution.
  • Use remote access tools to diagnose and troubleshoot issues directly within client environments.
  • Analyse, replicate, and resolve support cases within Inixion's escalation guidelines.
  • Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues.
  • Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing.
  • Communicate proactively with your manager, flagging issues as they arise rather than after the fact.
  • Uphold a high standard of written and verbal communication with clients at all times.
  • Support colleagues when capacity or complexity demands it.
  • Travel to client sites and internal Inixion meetings as required.

    • What They're Looking For

    Required

  • Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience.
  • Confident, professional, and able to work independently with minimal direction.
  • Strong organisational and analytical skills with a methodical approach to problem-solving.
  • Clear, professional communicator — both in writing and verbally.

    • Nice to Have

  • Experience with Sage Intacct.
  • Familiarity with Microsoft SQL and/or Crystal Reports.
  • Proficiency in Microsoft Office.
    •
    Ready to apply?
    APPLY
    ·

    Client Service Specialist (Customer Care) Related jobs

    United KingdomClient Service Specialist (Customer Care)

    Other jobs at Pine Services Group

    We help you get seen. Not ignored.

    We help you get seen faster — by the right people.

    🚀

    Auto-Apply

    We apply for you — automatically and instantly.

    Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

    ✨

    AI Match Feedback

    Know your real match before you apply.

    Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

    Upgrade to Premium. Apply smarter and get noticed.

    Upgrade to Premium

    Join thousands of professionals who got noticed and hired faster.