Mercedes-Benz Warranty Claims Administrator

•  Fully remote position. 
• 2+ years of Mercedes-Benz Warranty Administration experience required

Swickard Auto Group is seeking a skilled and dedicated professional to join our Warranty team as a Warranty Claims Administrator. We are looking for a career-oriented individual eager to elevate their skills while providing exceptional service to our clients and team members. Join our team and take your career to the next level!

As a Warranty Claims Administrator, you will work closely with our Fixed Operations Team, Dealership Service and Parts Departments, and Accounting Professionals to ensure accurate booking and warranty claim payments. 

Key Responsibilities:

Claims Processing:

• Book, close, and transmit repair orders using Reynolds & Reynolds software.
• Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.

Knowledge Maintenance:

• Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
• Participate in manufacturer webinars and internal reviews.

Documentation and Reporting:

• Reconciling Warranty Receivables Schedules using provided Accounting tools.
• Accurately document all claim activities in the management system.
• Provide regular claim status reports and review trends with management team.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Strong problem-solving skills with the ability to "Think outside the box" when necessary.
• Education: High school diploma or GED required; technical training or a bachelor’s degree is a plus.
• Experience:  Minimum of two years Mercedes-Benz Warranty Administrator experience required.
  • Experience navigating Service and Warranty functions within NetStar and EVA.
  • Reynolds and Reynolds Ignite experience is a plus.
  • Strong understanding of automotive technology and diagnostics.
  • Exceptional verbal and written communication abilities.
  • Proficiency in Microsoft Office and claims management software.
  • Excellent organizational skills and attention to detail.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?