Account Manager

Position Overview: As an Account Manager at MedOne, you'll serve as the primary client contact to build relationships, manage pharmacy benefit plans, resolve issues, and analyze performance data while collaborating cross-functionally in a supportive work environment.

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You'll Do:

• Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty 
• First point of client contact for general inquiries such as escalated member issues, plan design questions, etc. 
• Assist with onboarding new clients 
• Manage client’s pharmacy benefit design updates, projects, and follow-ups 
• Organize and maintain client documentation within and outside of CRM 
• Interact directly with internal and external clients to build positive relationships 
• Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities 
• Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate 
• Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners 
• Serve as back-up to the Member Advocate team when call volume is high 
• Research and resolve issues pertaining to eligibility, claim adjudication, and billing 
• Attend client benefit fairs and open enrollment meetings 
• Contribute to department and company goals 
• Work collaboratively and cooperatively with other departments to resolve issues and improve processes 

What You Will Bring to MedOne:

• Bachelor’s degree in business, marketing or related area or equivalent work experience in a related field
• Intermediate knowledge of Microsoft Office products
• Strong time management and prioritization skills in an environment that can present frequent interruption
• Strong listening, verbal, and written communication skills which convey understanding and clarity
• Desire to educate and consult with clients and business partners to resolve issues and develop solutions
• Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally

Why MedOne?

At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location: Preferably based in the Kansas City, Des Moines, Dubuque, or Cedar Rapids areas; however, we are open to fully remote candidates within the United States. 

Employment Type: Full Time, Salary

Reports to: Strategic Account Executive

How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.