Billing & Posting Resolution Advocate

Job Summary:

The Billing & Posting Resolution Advocate is responsible for providing TruBridge services to customers.  This includes coordinating the day-to-day activities of a hospital or clinic’s business office such as patient billing and collection, third-party payer relations, and/or preparation of insurance claims.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Coordinates business office functions and personnel that may include, but is not limited to patient billing, credit and collections, and data entry.
• Recommends new processes and changes in current processes.
• Implements controls to ensure appropriate submission, billing and credit and collections are kept in accordance with established procedures.
• Implements appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
• Ensures that accurate and timely billing is being done by staff members in accordance with established procedures and third-party requirements.
• Responsible for consistently meeting production and quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer.
• Updates job knowledge by participating in company offered education opportunities.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork
• Ability to work with high profile customers with difficult processes.
• May regularly be asked to help with team projects.
• Responsible for assisting manager in the management of employees which would include coaching, training, and performing necessary disciplinary actions including following up on action plans for their employees.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer.
• Ensures employee compliance with dress code, attendance, and other company policies.
• Processes miscellaneous paperwork and performs other administrative duties as assigned.
• As a Billing and Posting Resolution Advocate you will also need to:
  • Fill-in as a Biller where needed.
  • Must be agile and able to easily shift between tasks.
  • Assist with backlog billing projects, such as advanced claim resolution.
  • Assist with new contract implementation.
  • Review claims to ensure edits are setup correctly.

Minimum Requirements:

Education/Experience/Certification Requirements

• At least 3 years hospital billing experience, can include time outside of TruBridge
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.
• Excellent critical thinking, organizational, and time management skills with a strong attention to detail, accuracy, and follow through.