Sr. Manager, Service Delivery Readiness

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Job Overview
The Senior Manager, Service Delivery Readiness leads the function responsible for ensuring that only delivery-ready, low-risk work enters execution for T-Mobile's B2B customer segments. This role enforces rigorous readiness standards and validates feasibility to prevent costly execution risks and protect customer commitments. By partnering across Sales, Product, Engineering, Network, and Operations, the Senior Manager aligns cross-functional teams on realistic delivery assumptions and risk mitigation. The position builds and develops a prevention-first culture, setting clear expectations for disciplined decision-making and escalation within the readiness organization. Through these efforts, the Senior Manager safeguards revenue integrity, customer trust, and the stability of T-Mobile's service delivery operations.

Job Responsibilities:

• Leads the service delivery readiness function to ensure only delivery-ready, low-risk work enters execution for B2B customer segments.
• Enforces rigorous readiness standards and validates feasibility to prevent costly execution risks and protect customer commitments.
• Aligns cross-functional teams across Sales, Product, Engineering, Network, and Operations on realistic delivery assumptions and risk mitigation.
• Builds and develops a prevention-first culture by setting clear expectations for disciplined decision-making and escalation within the readiness organization.
• Safeguards revenue integrity, customer trust, and the stability of service delivery operations through proactive risk management.
• Partners with stakeholders to identify, assess, and resolve readiness gaps before work enters execution.
• Communicates readiness status, risks, and mitigation plans to senior leadership and relevant stakeholders to ensure transparency and accountability.

Education and Work Experience:

• Bachelor's Degree Business Administration, Operations Management, Engineering, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Operations Management, Engineering, or Related Field (Preferred)
• 4-7 years Leading and inspiring cross-functional teams to align on service delivery standards and risk mitigation strategies (Required)
• More than 10 years Developing and implementing service strategy or customer experience initiatives to safeguard revenue integrity and customer trust (Required)
• 4-7 years Managing operational processes and enforcing readiness standards to ensure low-risk, delivery-ready work enters execution (Required)

Knowledge, Skills and Abilities:

• People Management Ability to lead and develop teams, including cross-functional groups, fostering a prevention-first culture and disciplined decision-making. (Required)
• Communication Proficiency in conveying complex information clearly across business and technical audiences, ensuring alignment and effective escalation. (Required)
• Customer Oriented Demonstrated commitment to meeting internal and external customer needs, protecting customer commitments and trust. (Required)
• Strategic Thinking Ability to anticipate risks and implications, set realistic delivery assumptions, and prepare for contingencies to safeguard revenue integrity. (Required)
• Cross Functional Relationships Experience partnering with Sales, Product, Engineering, Network, and Operations to align teams and drive readiness standards. (Required)
• Risk Management Expertise in identifying, validating, and mitigating execution risks to ensure only delivery-ready work enters execution. (Required)
• Process Improvement Ability to develop and enforce rigorous standards and processes that prevent costly execution risks and enhance operational stability. (Required)
• Leadership Proven leadership in building a prevention-first culture, setting clear expectations, and driving disciplined decision-making. (Required)
• Project Management Skill in managing complex projects and readiness initiatives across multiple business functions to ensure feasibility and low-risk execution. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes (15-20%)

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $127,800 - $230,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351395&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.