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Customer Service - Account Management - P3 - FRA Job Description

We are seeking a results-driven Account Manager to join our team in France. This role is responsible for building strong client relationships, driving revenue growth, and delivering strategic value to clients. The Account Manager will serve as the main point of contact, providing consultative support through analysis, regular performance reviews, and by identifying opportunities to upsell solutions that align with client goals.

This is a home-office based position in France, and the individual must be able to travel for client presentations, and team meetings with occasional international travel.

Key Responsibilities

• Client Relationship Management
  • Act as the primary liaison for assigned clients, ensuring exceptional service and support.
  • Develop a deep understanding of client objectives, challenges, and industry trends to provide tailored solutions.
  • Build long-term, trust-based relationships that drive client satisfaction and loyalty.
  • Understand and manage contract expiration and prepare and present SVS solutions in advance to retail relationships.
  • Monitor and manage terms and conditions of client contract including timely resolution of outstanding invoices.

• Performance Analysis & Insights
  • Monitor and analyse client program performance, sales trends, and redemption data.
  • Prepare and present detailed reports and dashboards during regular client meetings.
  • Provide strategic recommendations to optimize gift card program performance.

• Revenue Growth & Upselling
  • Identify opportunities to upsell additional services, features, or distribution channels that enhance client outcomes.
  • Collaborate with internal sales and product teams to propose relevant solutions that generate revenue for both clients and the company.
  • Develop account growth strategies that expand usage and adoption of gift card programs.

• Operational Support
  • Partner with internal teams (sales, operations, finance, and technology) to ensure smooth execution of client programs.
  • Resolve issues promptly while maintaining a proactive approach to client needs.
  • Support the onboarding of new clients and programs when required.

• Qualifications
  • 3+ years of experience in account management, client services, or business development, preferably in the gift card, B2B (inc Reward and recognition and employee benefits), or loyalty industry.
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Proven track record of managing and growing client accounts.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to balance strategic thinking with day-to-day client support.
  • Proficiency with CRM tools, Excel, and data visualisation/reporting platforms.
  • Is a self-starter who thrives on collaboration and teamwork.
  • Fluent in French and English required, other languages optional.
  • Full Driving License

• Key Competencies
  • Client-focused and consultative mindset
  • Strong business acumen and negotiation skills
  • Data-driven decision-making
  • Ability to thrive in a fast-paced and evolving industry
  • Collaborative and team-oriented approach

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.