Coordinator I, Client Services

Company Information 

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.  

Company Culture  

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.  

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. 

Job Overview Summary 

The Client Services Coordinator I is responsible for processing assigned submissions in a timely manner, providing exemplary customer service and serves as the main point of client contact for submissions assigned. This position will provide direct assistance with the day-to-day administrative activities supporting operations. 

Job Duties & Responsibilities 

•  Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions 

•  Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion 

•  Documents and adheres to client requirements, including organizational and protocol notes 

•  Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations 

• Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors 

• Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours 

• Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives 

• Attends conferences and workshops, and completes assigned trainings promptly 

• Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II 

Location  
This role is open to candidates working remotely in the United States. 

Preferred Qualifications  

• Bachelor’s degree  

• Two (2)+ years of experience in a customer service role or in an office environment (preferably in a regulated industry)  

• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook   

Physical and Mental Requirements 

• Sit or stand for extended periods of time at stationary workstation 

• Regularly carry, raise, and lower objects of up to 10 Lbs.  

• Learn and comprehend basic instructions 

• Focus and attention to tasks and responsibilities 

• Verbal communication; listening and understanding, responding, and speaking  

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.  Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. 

Pay Transparency Statement 

The base salary range for this role is $50,000 - $66,974. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.