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Role Summary: 

Technical Support Specialist - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.  

We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization. 

This is a fully remote vacancy. 

Key Responsibilities: 

• Ensure operational continuity of NetApp systems on-premises or in the cloud. 

• Execute centralized deployment services.

• Handle customer tickets in a professional way as per Arrow’s ways of working. 

• Provide monthly activity reports to customers.

• Respond to system alerts, support tickets, and customer change requests.

• Serve as the technical advisor and point of contact for customers.

• Collaborate with internal teams and NetApp support to ensure a high-quality customer experience.

• Stay updated on industry trends, emerging technologies, and the NetApp roadmap .

• Participate in the on-call rotation to cover 24x7 service continuity.

 Required Qualifications: 

• Degree or equivalent training in Information and Communication Technology (ICT).

• Minimum 15 years of  experience on NetApp products support and administration. 

• Strong background of Storage infrastructure platforms. 

• Familiarity with cloud technologies such as Azure, AWS, or Google Cloud.

• Understanding of ITIL and/or Agile methodologies is a plus.

• Excellent communication skills with the ability to convey technical details to non-technical stakeholders.

• Role model for his team mates in both technical aspects, customer handling and professional attitude. 

• Team player. 

• Capable of working both independently and within an international team.

• Strong organizational skills with the ability to prioritize and meet deadlines.

• Proficiency in Portuguese, Spanish and English. 

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