Key Facts

Remote From:

Full time

Swedish, Dutch, English, Danish, Japanese, German

Hard Skills

Panel Building Cold Calling Qualitative Marketing Research Market Analysis Project Status Reports Customer Complaint Resolution Online Surveys (Evaluation Methods) Fraud Detection Vendor Management Recruitment Strategies Job Scheduling (Inventory Management) Project Coordination Digital File Management Escalation Procedures

Other Skills

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Microsoft Office
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Analytical Skills
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Time Management
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Teamwork
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Creative Questioning
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Detail Oriented
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Plan Execution
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Verbal Communication Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Degree level or equivalent experience
Fluency in Dutch and English
Proficient PC skills including Microsoft Office tools
Detail-oriented with strong analytical and investigative skills

Requirements:

Conduct project recruitment for Belgium, Switzerland and other QQFS markets, including cold calling to recruit respondents and scheduling interviews, while maximizing internal resources and meeting project timelines.
Build and engage panels: ensure monthly registrations targets for Belgium/Switzerland, run panel-building initiatives across multiple channels, verify newly registered members and reactivate accounts.
Provide timely updates to the Project Management team on progress, results and action plans; escalate concerns to senior management when recruitment progress is off track.
Support respondents and handle inquiries: troubleshoot across systems, resolve inquiries per policy, ensure time-to-resolution, and assist with updating communication guidelines and support processes and monitoring data quality, including fraud.

M3

About M3

Reach and engage with over 6 million members across M3-owned networks and via Networks in Health, a highly effective international alliance of trusted online healthcare communities in key markets. Our closed, local communities of doctors are trusted by our members as places where they can reach content relevant to their profile and geography. M3 has over 20 years of experience building online doctor communities and providing meaningful content to our members. These communities include Doctors.net.uk in the UK, Vidal in France and m3.com in Japan and offer clients a unique opportunity to communicate with doctors. M3 provides high-quality, high-impact multi-channel programmes, disseminating content to doctors to inspire belief and drive behaviour change. Through market research and precise profiling capabilities, M3 can provide an in-depth understanding of target audiences, ensuring that all messaging is shaped for maximum effect. This bespoke content can be localised, translated, and delivered according to compliance regulations in each of our communities. M3 has a proven track record in delivering unparalleled creatives, content, and engagement through targeted campaigns, meeting strategic objectives, and driving tangible ROI. M3 is committed to its mission to use technology to help people live longer, healthier lives and reduce costs in healthcare. For further information contact reachdoctors@eu.m3.com

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

About the Business Division:

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
Scheduling interviews
Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

Ensure that monthly registrations targets are met for in in Belgium, Switzerland
Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
Call new registrants to confirm and update email addresses
Call users to reactivate their accounts
Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Work with the Project Management team to resolve project specific issues for members/respondents
Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
Investigate fraud respondents and take action based on M3 data quality procedures
Complete the verification process for newly registered members
Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skills, Abilities:

Fluency in Dutch and English, and other of the following languages would be preferred: Swedish, Norwegian, Danish, Dutch, German
Exhibit clear and effective communication both verbally and written with diverse audiences
Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
Detail oriented with excellent analytical and investigative skills
Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.