ServiceNow Consultant (m/f/d)

👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000 experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. 

In this role, you will work closely with business stakeholders and technical teams to ensure the ServiceNow solutions meet business needs, align with industry best practices and drive process improvements.

• Collaborate with business stakeholders to gather and analyze requirements.
• Document and translate business requirements into functional specifications.
• Assist in the mapping of existing processes to ServiceNow solutions.
• Map business processes and identify opportunities for process optimization.
• Ensure that ServiceNow solutions align with industry best practices and the organization's goals.
• Propose improvements and automation to enhance efficiency.
• Work closely with the development and technical teams to ensure successful solution delivery.
• Maintain communication with business stakeholders to ensure alignment and satisfaction.
• Stay updated with ServiceNow features and best practices to recommend system improvements. 

• 5+ years of hands-on experience implementing, configuring, and maintaining the ServiceNow platform in enterprise environments
• Deep expertise in ServiceNow modules (ITSM, CSM, SPM, GRC, or similar)
• Demonstrated proficiency in ServiceNow configuration including workflows, UI policies, business rules, and advanced reporting
• Solid understanding of ITIL processes and service management best practices
• Excellent communication and stakeholder management skills with ability to translate business needs into technical solutions
• Fluent German language skills (written and verbal)

• 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company bicycle arrangements, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
• Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
• Flat hierarchies and a long-term, stable job with attractive development opportunities.