Regional Operations Manager

About Rockefeller Capital Management:

Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 32 markets throughout the United States, as well as an office in London. The Firm oversees $208 billion in client assets as of February 28, 2026.

Position:

The Regional Operations Director for the Mid-Atlantic Division is an operational leader responsible for overseeing and advancing the division’s service model, operational infrastructure, and client experience strategy. Partnering closely with regional leadership and senior leadership across the firm, this role plays a critical part in supporting advisor growth, enhancing operational effectiveness, and ensuring the Mid-Atlantic region is positioned for continued expansion.

 

With deep expertise across both client‑facing and operational functions, the Regional Operations Director serves as a central point of leadership for navigating complex operational matters, onboarding recruited teams, supporting divisional strategy, and driving alignment across enterprise partners. This individual will ensure operational and service priorities are fully integrated with the firm’s broader strategic objectives and commitment to operational and service excellence.

Responsibilities:

• Define, monitor, and report on key performance indicators, success criteria, and leading indicators to evaluate overall regional business performance.
• Partner with the Director of Business Execution on budgeting, P&L oversight, strategic planning, and operational decision‑making.
• Continuously assess, improve, and scale internal processes, systems, and workflows by analyzing operational data, metrics, and reporting outputs.
• Lead, develop, and manage a team of operations managers and support professionals to ensure consistent, high‑quality service delivery across the region.
• Serve as a senior escalation point for complex operational, service, and administrative issues, ensuring timely and effective resolution.
• Ensure operational priorities and standards are aligned with the delivery of an elevated client experience for high‑net‑worth and ultra‑high‑net‑worth clients.
• Support Private Advisor teams with all operational needs, including account servicing, client onboarding, and ongoing operational support.
• Oversee the operational onboarding and integration of newly recruited advisor teams, ensuring coordination across Operations, Compliance, Technology, and other internal partners.
• Partner with business and functional leaders to ensure alignment on strategic initiatives, platform enhancements, and divisional priorities.
• Lead special projects and regional initiatives related to growth, new market expansion, and operating model enhancements.

Qualifications:

• 5-7 years of experience in operations and service within a fast‑paced, dynamic financial services organization.
• Prior experience in Private Wealth Management or a closely related financial services environment.
• Proven leadership experience managing teams and driving operational outcomes.
• Strong understanding of advisor‑led business models and operational support needs.
• Series 7 and 66 required; Series 9 and 10 strongly preferred, with flexibility for candidates willing to obtain the 9 and 10 within a defined timeframe.

Skills:

• Strong commitment to delivering exceptional client and advisor experiences.
• Ability to lead through change and manage complex operational and service escalations.
• Deep understanding of the needs of high‑net‑worth and ultra‑high‑net‑worth clients.
• Strategic, analytical thinker with a strong execution mindset.
• Highly collaborative with the ability to partner effectively across business lines and functional teams.
• Comfortable operating in ambiguity and adapting to evolving business needs.
• Excellent written and verbal communication skills with strong interpersonal presence.
• Data‑driven, with solid understanding of operational metrics and performance measurement.
• Detail‑oriented, well‑organized, and adept at managing multiple priorities simultaneously.
• Proactive self‑starter with strong follow‑through and a sense of urgency.

Compensation Range:

The anticipated base salary range for this role is $130,000 to $145,000. Base salary for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for a discretionary bonus. Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more. Visit careers.rockco.com to learn more about additional opportunities and benefits offerings.

Disclosure:

Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, “Rockefeller”) is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law (“protected characteristics”).

 

Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.