Senior Staff Product Manager II (Risk)

🤜🤛  WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Senior Staff Product Manager, Risk, you are the strategic architect of the trust and safety ecosystem at HCP. You do not just manage a roadmap; you define the vision for how we protect money movement, accounts, and communications across our entire vertical SaaS platform. You work horizontally across 20+ product teams to identify systemic vulnerabilities and deliver high-leverage, scalable solutions that neutralize threats without compromising the experience of our legitimate Pros.

You are a technical leader who partners with Engineering, Risk Operations, and Analytics to build durable frameworks for fraud detection, security, and abuse prevention. You excel at translating extreme ambiguity into clear, cross-functional execution plans and serve as the definitive leader during critical incident responses. You move seamlessly between deep technical architecture and executive-level strategy, ensuring that risk mitigation is a competitive advantage for the business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse
• Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite
• Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA
• Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security
• Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams
• Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives
• Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design
• Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities
• Direct the integration of advanced data models and signals into automated enforcement patterns
• Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization

We think this role is for you if have...

• 7+ years of product management experience with a proven track record of delivering complex, platform-level systems
• Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Demonstrated ability to influence at the executive level and lead without authority across dozens of teams
• Technical mastery of system architecture, event-driven environments, and enforcement mechanisms
• Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration
• Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals
• Bachelor's degree in a related field or equivalent work experience

What will help you succeed???

• Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses
• Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling
• Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks
• Strong intuition for the "Pro experience," ensuring that security measures are elegant and non-obstructive
• Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents
• Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling
• A proactive mindset that anticipates emerging threats before they impact the platform

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $8,000 USD per month 💵