Key Facts

Remote From:

Freelance

Expert & Leadership (>10 years)

English

Hard Skills

Data Entry Customer Relationship Management Fax Servers Digital File Management Regulatory Compliance Google Workspace FDA Regulations

Other Skills

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Web Navigation
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Customer Service
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Microsoft Office
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Verbal Communication Skills
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Organizational Skills
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Time Management
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Detail Oriented

Cala Health

About Cala Health

Cala Health is a bioelectronic medicine company transforming the standard of care for chronic disease. The company’s wearable neuromodulation therapies merge innovations in neuroscience and technology to deliver individualized peripheral nerve stimulation. The first indication for Cala Health’s wearable therapy is essential tremor, a disease experienced by more than seven million people and characterized by severe hand tremors. New therapies are under development in neurology, cardiology, and psychiatry. The company is headquartered in the San Francisco Bay Area and backed by leading investors in both healthcare and technology. #EssentialTremorAwarenessMonth

Founded: 2018

Company size: 51 - 200

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Job description

About Cala

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

About this Position

The Therapy Access Intake Specialist provides operational support to the Therapy Access organization including, and not limited to, fax management, data entry, and benefit verification. The Therapy Access Intake Specialist reports to the Therapy Access Manager and will not have any direct reports. This is a remote position. This is a contractor (1099) position with a pay range of $25-30/hour. We are seeking a contractor to work Eastern Time Zone hours (8am–5pm Eastern).

Cala does not permit the use of AI during the interviews and technical testing so that we can properly assess thought process and skillset.

Specific Responsibilities

Manage daily data entry requirements and Intake process for new and existing patients
Oversee daily operations of incoming document fax server along with identify and file documentation within customer relationship management (CRM) system
Provide review and quality check of incoming documents, associated data entry and organization
Receive completed paperwork from customers (e.g., agreements, privacy notifications, etc.)
Support company goals and objectives, policies and procedures; Adhere to Good Manufacturing Practices and FDA regulations
Document all interactions into the customer relationship management (CRM) system in accordance with Quality Assurance/Regulatory and HIPAA guidelines
Perform other duties as assigned

Skills and Experience

High school diploma or equivalent required; Bachelor's degree strongly preferred
Minimum 1 year of experience within the healthcare industry focused on administrative / clerical reasonability’s with a strong experience in customer service and data entry
Strong organizational skills with attention to detail
Computer competency including MS Office, Google, Internet, and navigation of customer relationship management (CRM) systems
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Excellent written and verbal communication skills

Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

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