Human Resources Manager

MISSION:

The HR Manager strengthens ACES’ ability to support and retain exceptional people by building high-quality HR partnership, elevating HR team capability, and ensuring consistent, compliant, and scalable people practices. This leader helps translate business needs into effective people strategies that enable our teams to deliver life-changing care to the individuals and families we serve.

SUMMARY:

The Human Resources Manager is a hands‑on leader responsible for overseeing and developing a team of HR Generalists and HR Coordinators while ensuring the effective execution of core HR operations and compliance obligations. The HR Manager is accountable for the success of the HR team, including workload management, quality of work, compliance execution (EEO, OSHA, employee reporting), and continuous improvement of HR processes. This role serves as an escalation point for complex employee relations matters and partners closely with senior HR leadership and cross‑functional stakeholders.

 

Success in this role is measured by the quality and consistency of HR support, strength of HR team capability, reduction in risk, and the ability to improve employee experience and operational outcomes.

 

 

RESPONSIBILITIES:

Essential job responsibilities of the Human Resources Manager include, but are not limited to:

1. Develop HR Team Capability

1. Develop and lead HR Generalists and Coordinators to strengthen capability in business partnership, employee relations, and problem-solving.

2. Establish clear expectations, standards, and operating rhythms for HR support across regions to ensure consistency and quality.

3. Provide ongoing coaching, feedback, and development to elevate individual and team performance.

4. Monitor workload distribution, responsiveness, and service delivery to ensure equitable coverage and effective support.

5. Build a strong internal pipeline of HR talent through intentional development and succession planning.

 

2. Strengthen Employee Relations and HR Support Delivery

6. Provide guidance and escalation support for complex employee relations matters, ensuring consistent, fair, and timely resolution.

7. Oversee the quality and progress of internal investigations, corrective actions, and outcomes.

8. Support HR team members in navigating disciplinary actions, terminations, leaves of absence, and accommodations.

9. Serve as a trusted HR partner to Operations and Clinical leaders, offering clear, practical guidance on employee relations, performance management, and team effectiveness.

10. Support leaders in navigating complex employee situations with sound judgment and alignment to ACES values and policies.

 

3. Ensure Compliance and Risk Management Across a Multi-State Environment

11. Oversee completion and accuracy of required compliance activities, including EEO-1 reporting, state-specific reporting, OSHA logs, and recordkeeping.

12. Ensure adherence to federal, state, and local employment laws, with a strong focus on multi-state consistency.

13. Maintain oversight of personnel record retention, audits, and employment law posting requirements.

14. Partner with HR leadership and Legal as needed to mitigate risk and ensure compliant practices.

15. Identify trends and proactively address areas of risk through process improvements, training, and policy alignment.

 

4. Drive Consistency, Process Improvement, and Operational Effectiveness

16. Identify opportunities to improve HR processes, tools, and workflows to increase efficiency and scalability.

17. Lead and support initiatives related to process standardization, documentation, and adoption across regions.

18. Partner cross-functionally to implement solutions that improve HR service delivery and team effectiveness.

19. Ensure sustainable implementation of new processes through clear communication, training, and accountability.

This list of responsibilities is not meant to be exhaustive. ACES can modify this job description/responsibilities at any time and in its sole discretion.

 

MEASURES OF PERFORMANCE:

Measuring performance helps ACES achieve our goals and objectives as a company. Reviewing performance metrics allows us to make informed decisions, allocate resources efficiently, and ensures accountability among our team members which contributes to the success and impact of ACES.

20. Improvement in HR Generalist and Coordinator capability (performance ratings, reduced escalations)

21. HR team retention and internal promotion rates (bench strength)

22. Timeliness of employee relations case resolution (average days to close, SLA adherence)

23. Reduction in escalated or repeat employee relations issues

24. Consistency and quality of employee relations outcomes across regions

25. On-time and accurate completion of compliance requirements (EEO-1, OSHA, state reporting)

26. Audit results related to personnel files, recordkeeping, and compliance practices

27. HR response and resolution times for internal stakeholders

28. Leader satisfaction with HR support and partnership

29. Retention trends and reduction in regrettable turnover, particularly in Frontier Markets