Hello, Field Operations Manager!
Freeosk is looking for a Field Operations Manager to join our team. Our ideal candidate has experience supporting retail field operations, managing third‑party labor partners, analyzing performance data, and driving consistent execution across large retail networks. This role is critical to ensuring our in‑store campaigns deliver on performance, compliance, and partner expectations.
About the Role
The Field Operations Manager is responsible for supporting the delivery of in‑store campaign elements by driving the performance of third‑party and direct store staff, while also supporting internal product, network, and field readiness processes. This role ensures field teams are prepared, execution issues are resolved quickly, and performance trends are identified and improved through data‑driven insights.
We work in a distributed environment. Our office is in Chicago, but you can be located anywhere within the continental United States. Occasional travel to our Chicago office and key partner locations will be required.
Salary Range: $80,000–$90,000 annually (based on experience)
Key Responsibilities
Ensure third‑party and direct field staff are set up for success each week through clear instructionals, voicemail scripts, scheduling, and program readiness
Maintain timely, proactive communication with field partners and internal teams; troubleshoot and resolve issues with urgency
Analyze service execution and performance data to identify trends, risks, and opportunities for improvement
Proactively implement corrective actions and support training efforts to improve execution of the Freeosk platform
Develop and document repeatable best practices for internal teams and external partners
Support new product launches and new retail network implementations by ensuring seamless integration with field operations processes
Participate in monthly and quarterly business reviews, offering insights on performance and opportunities for improvement
What Success Looks Like
Third‑party and direct store staff consistently meet or exceed performance targets
Field execution processes and systems scale effectively to meet evolving business needs
Retailer HQ teams and Field Operations partners maintain a favorable view of the Freeosk program through strong communication, execution, and issue resolution
Your Skills, Background, and Experience
2–3 years of experience in retail field operations, project management, client/customer service, or a similar operational role
Strong analytical and problem‑solving skills with advanced Excel capabilities (VLOOKUPs, pivot tables, formulas, data validation)
Experience working with external partners or third‑party labor providers
Ability to manage multiple priorities in a fast‑paced, high‑pressure execution environment
Strong communication skills with the ability to tailor messaging to internal stakeholders, field teams, and external partners
Process‑oriented mindset with a strong sense of ownership and accountability
Experience using data and insights to drive decisions and continuous improvement
Exposure to AI agent use and/or development is a plus
Our Benefits
Competitive pay
401(k) Match Program
Medical, Dental, Vision Insurance
Work From Home Stipend
Short Term and Long Term Disability
Life Insurance
Paid Time Off
Volunteer Opportunities
Summer Hours
Parental Leave
Tuition Reimbursement
Sabbatical Program
Professional Development
Gym Stipend
Social events
Who are we?
Freeosk Experiential Retail Media® is a marketing technology platform helping brands and retailers influence shopper behavior through immersive, in-store discovery. By combining physical product trial, digital media, and identity-based measurement, Freeosk transforms everyday product moments into opt-in, high-impact engagements that convert curiosity into purchase and engagement into measurable business outcomes.
With more than a decade of in-store experience and millions of one-to-one shopper interactions, Freeosk is leading discovery at scale across top retail environments. From Fortune 100 brands to emerging innovators, we partner with marketers and retail media networks to drive incremental sales through identifiable, closed-loop experiences that bridge physical and digital.
Headquartered in Chicago, Freeosk employees can be found all across the country thanks to our flex-work structure. This has allowed us to create an authentic, cross-disciplinary team of engineers, creatives, strategists, data scientists, and retail experts.
As retail media evolves, Freeosk is redefining what in-store engagement can be when physical interactions fuel digital intelligence.
